Pension Schemes

Danny Beales Excerpts

Wednesday 22nd April 2026 Commons Chamber

[Nick Thomas-Symonds]

To be fair to the hon. Gentleman, he raises a reasonable point, and we are certainly monitoring Capita’s general position. Capita holds a total of 85 contracts across the public sector—39 with central Government and 46 with the wider public sector. He and the House can be assured that we monitor performance across the whole portfolio, and we obviously consider each contract individually. As he says, it is hugely important always to be looking at providers’ financial position, because continuity of service is so important for those who, in the case of the civil service pension scheme, have paid in their own money over decades and deserve dignity in retirement.

[Danny Beales (Uxbridge and South Ruislip) (Lab)]

I have been contacted by several constituents who have experienced challenges and delays in accessing their pensions via the scheme that Capita has managed, or should I say mismanaged, for some time, including Bindu, Duncan and Ann-Marie. Tony, a civil servant for 40 years, should be looking forward to a well-earned retirement this year, but he has not been able to access his information on the portal. He cannot get through on the phone, and one occasion spent four hours trying to speak to an adviser before giving up.

I am sure the Minister agrees that people find it extremely worrying not to be able to plan for their retirement and understand what is ahead of them. Does he agree that this situation is completely unacceptable? Can he outline what quick action will take place to hold Capita to account, bring about improvements and ensure my constituents can look forward to their well-earned retirement?

[Nick Thomas-Symonds]

My hon. Friend is right that this is totally unacceptable, and that is why I have put in place the recovery plan and why the Cabinet Office is withholding milestone payments. On the four-hour wait, I would be very grateful if, with his constituent’s permission, he gave me the details, including the date, because I would like to take that up.