Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of no longer being eligible to receive employment and support allowance payments at the assessment rate when undergoing a mandatory reconsideration of a work capability assessment.
Answered by Penny Mordaunt - Lord President of the Council and Leader of the House of Commons
ESA claimants who are found fit for work and are waiting for their mandatory reconsideration application to be decided, are eligible to claim JSA. This is the right benefit for those who are capable of work, with Jobcentre work coaches fully supporting these claimants during this period - and the statistics released on 8 September show that this period is now a relatively short one – the median average being around 9 days.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many mandatory reconsiderations for personal independence payments have resulted in a revised decision as a result of further evidence in each of the last three years.
Answered by Penny Mordaunt - Lord President of the Council and Leader of the House of Commons
The information requested is not available.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the potential effect of the introduction of personal independence payments on future rates of claims for attendance allowance.
Answered by Penny Mordaunt - Lord President of the Council and Leader of the House of Commons
Individuals in receipt of PIP before the age of 65 will continue to receive PIP as long as they continue to meet the eligibility criteria. This mirrors Disability Living Allowance, the benefit that preceded PIP. Anyone that becomes disabled after the age of 65 will be able to claim Attendance Allowance.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the reasons for the decline in Short Term Benefit Advance applications in (a) Scotland and (b) the UK between February 2015 and March 2016.
Answered by Damian Hinds - Minister of State (Education)
Short Term Benefit Advances (STBAs) are payments on account of benefit. The majority of STBAs are awarded to people in the period before their benefit is first due to be paid, but STBAs can also be paid where a change of circumstances significantly increases the amount of benefit due. STBAs are predominately paid to people claiming Income Support, Employment and Support Allowance and Jobseeker’s Allowance. They are not available to people claiming Universal Credit.
Between April 2015 and March 2016, there were 218,592 STBA applications in Great Britain as a whole, with monthly variations ranging from 17,188 in September 2015 to 21,529 in February 2016, but with no downward trend at the year end. In Scotland, there were 26,322 applications over the same period, with monthly variations ranging from 1,462 in November 2015 to 3,022 in April 2015, with a clear downward trend at the year end.
As the roll-out of Universal Credit to all new claimants progresses, we anticipate a corresponding decline in the number of STBA applications.
The Department for Work and Pensions continues to advertise the availability of STBAs through the gov.uk website, with information posters and leaflets in Jobcentres nationwide.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect on claimants of having no timescale within which his Department must return a mandatory reconsideration decision to the claimant.
Answered by Penny Mordaunt - Lord President of the Council and Leader of the House of Commons
There has been no statutory requirement to make a benefit decision within a specified time since 1998. This applies equally to a claim for benefit, an application for review and, since it was introduced in April 2013, an application for Mandatory Reconsideration. Decisions are made without delay – whilst giving claimants every opportunity to provide new and additional evidence to support their application.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average and median waiting time is for users calling the universal credit helpline; and how many calls to that helpline were answered in (a) less than five, (b) between five and 10, (c) between 10 and 15, (d) between 15 and 20 and (e) more than thirty minutes between 1 January and 30 June 2016.
Answered by Damian Hinds - Minister of State (Education)
The data below states the Average Speed of Answer for all UC calls for the period 1 January 2016 – 30 June 2016.
| ||
Universal Credit Average Speed of Answer | Average Speed of Answer |
|
January 2016 | 00:02:09 |
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February 2016 | 00:02:03 |
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March 2016 | 00:02:01 |
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April 2016 | 00:02:44 |
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May 2016 | 00:02:24 |
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June 2016 | 00:02:41 |
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Total | 00:02:22 |
|
|
Data source: Operational Management Information System (OPMIS)
It would be a disproportionate cost to compute the median in each month, and the breakdown by waiting time intervals.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the value is of the contract between his Department and SCC for providing server support for the universal credit portal.
Answered by Damian Hinds - Minister of State (Education)
This information can be found on the Contract Finder website - please see the below link.
https://www.gov.uk/contracts-finder
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what plans are in place to ensure that a server issue with the universal credit portal does not reoccur.
Answered by Damian Hinds - Minister of State (Education)
Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.
The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.
We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if his Department will prepare an impact assessment of any future server outage on the universal credit portal.
Answered by Damian Hinds - Minister of State (Education)
Whenever a service problem is identified the Department always prioritises claimants first ensuring their payments are not interrupted. In this instance the outage impacted only 24 of the 712 Jobcentres across Great Britain and none of the claimants impacted experienced a delay in their payments.
The performance of all systems is continuously monitored on many resilient servers and in the event of an outage an immediate impact assessment is made and appropriate action taken to ensure normal service is resumed at the earliest possible opportunity and the impact on claimants is minimised.
We continually assess the performance of our suppliers, and underlying engineering, to ensure systems are available to meet the needs of claimants and the Department. With the exception of this isolated supplier outage the performance of the UC portal has been higher than expected, however, further improvements to resilience were already under active consideration as part of preparing for UC Full Service national expansion.
Asked by: Eilidh Whiteford (Scottish National Party - Banff and Buchan)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to the recommendations made by the UK Statistics Agency in August 2015, what plans his Department has to extend the range of benefit sanction data available by addressing gaps in information on repeat sanctions and hardship payments alongside the development of sanction data from the universal credit system.
Answered by Damian Hinds - Minister of State (Education)
The sanctions publication strategy which details the approach being taken by DWP statisticians to improve the sanctions statistics being developed, which include the addition of Universal Credit sanction statistics, can be found at:
https://www.gov.uk/government/publications/benefit-sanction-statistics-publication-strategy
The latest release of sanction statistics within the Quarterly Statistical Summary: August 2016 includes an experimental monthly rate of claimants sanctioned and can be found (on page12) at:
https://www.gov.uk/government/statistics/dwp-statistical-summaries-2016
The related background information to support this can be found here: https://www.gov.uk/government/publications/monthly-rate-of-claimants-sanctioned-background-information-and-methodology
Management Information data on the number of applications and awards for hardship payments were published on 18th November 2015 and can be found at:
We will consider the regularity of future publications of hardship statistics alongside our routine prioritisation of our statistical work programme.