Oral Answers to Questions

Ellie Chowns Excerpts

Thursday 18th December 2025 Commons Chamber

[Emma Hardy]

My hon. Friend raises a hugely important point. It was outrageous that those residents had to wait such a long time for water. We are putting customers first by more than doubling the compensation that they receive for water company failings, such as supply interruptions, low pressure, sewer flooding and meter company issues. It is because of changes under this Government that, for the first time, customers will receive compensation for boil notices. The recent incident in Tunbridge Wells is the first time that boil notice compensation has been issued. The changes will rightly increase the amount of compensation that customers receive. We are clear that, under this Government, customers come first, and we are going even further by introducing a water ombudsman as part our wider reforms.

[Dr Ellie Chowns (North Herefordshire) (Green)]

T7. I thank the Minister for ensuring the release of the diffuse water pollution plan for the River Wye catchment. The plan specifies that an 85% reduction in phosphate is needed. It also says that full implementation of all existing measures will not get anywhere close to that, yet it fails to evaluate the option of a water protection zone. Will the Minister urgently meet me and other cross-party Wye catchment MPs to discuss how we can progress the solution of a water protection zone?

[Emma Hardy]

The hon. Lady has raised this important point with me, and she will know my commitment to the River Wye following my visit. One recommendation is to explore the feasibility of a water protection zone. This would be a complex undertaking, and the Environment Agency is currently considering it. In the first instance, it might be wise to meet the Environment Agency, but if that it unsatisfactory, and she wants to meet me, I can arrange that.