Mid Staffordshire NHS Foundation Trust

Gavin Williamson Excerpts

Wednesday 9th June 2010 Commons Chamber

[Mr Lansley]

The hon. Gentleman will forgive me: I know that the chief executive, the chair, the nursing director and others have moved on, but I do not know the precise answer and I will write to him about that. In relation to any individuals, I think it is proper that, having asked Robert Francis to conduct a further inquiry that takes account of all that he discovered in the first report and that covers the same period of time—2005 to 2009—he is free to make recommendations that will bear upon people working inside the trust and in organisations, and upon how they discharge those responsibilities.

[Gavin Williamson (South Staffordshire) (Con)]

I thank my right hon. Friend for announcing the inquiry, which will be welcomed by many of my constituents and others. I urge the Department of Health always to listen to the relatives of patients, because relatives were saying that this was a problem far earlier than anyone else. Will the Secretary of State, please, always listen to what relatives and patients say?

[Mr Lansley]

I am glad that my hon. Friend raises this point, because I know from the four occasions on which I have visited Stafford and talked to members of the Cure the NHS group just what a desperate struggle they had to be listened to. We should therefore be clear not only about changing the culture inside the NHS, so that patients’ issues and complaints are treated seriously from the outset in an open and transparent way, but that the patient voice should be strengthened in the NHS. Even people who are literally self-appointed voices for patients should not be dismissed and pushed to the margins. We have to be prepared to listen to patients however their views are brought forward.