Oral Answers to Questions

Debate between George Freeman and Virendra Sharma

Tuesday 28th June 2016 Commons Chamber

[Mr Virendra Sharma (Ealing, Southall) (Lab)]

Many of my constituents have no or very little access to computers and the internet. Will the Government continue to press banks and other key providers to retain high street services for customers who receive utility and other bills in paper form on request?

[George Freeman]

The Department for Business, Innovation and Skills does not intervene in the individual billing arrangements of utilities or companies, but there are arrangements in place to make sure that those who need paper bills are able to request and receive them. Those who have disabilities, such as the blind, have protections to make sure that they can receive appropriate billing. If there are particular issues for any particular constituent, I would be very happy to look into them for the hon. Gentleman.