Greg Smith
Main Page: Greg Smith (Conservative - Buckingham)Department Debates - View all Greg Smith's debates with the Department for Transport
(10 months, 1 week ago)
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Huw Merriman
It is not the ticket office but the expert people in it who assist passengers. With these proposals, the train operators are looking to free up people from behind the glass, often in parts of the station that passengers do not access, to help them to use their skills to get tickets sold at ticket machines and to advise people on how to purchase online, so they can do that in future, and thereafter to help them with the entire passenger journey experience, giving them information and making them feel more reassured.
These roll-outs have occurred across other parts of the network. London Underground did this some years ago, and I do not believe the current Labour Mayor of London has any plans to turn it round because it actually works. It gives a better passenger experience. People can either live in the past or look towards the future. The way in which passengers transact across a whole range of services is exactly the same, and we are keen to see the railways modernise and thrive.
Greg Smith (Buckingham) (Con)
Many of my constituents write to me about overcrowding, on an almost daily basis, particularly on Chiltern Railways. No one has ever written to me about ticket office provision. Sympathetic as I am to the argument for ensuring staff come out from behind the counter to assist people directly on platforms and around the station, how will this solve the demands of passengers, which we are probably all seeing in our inboxes on a day-to-day basis, in relation to rush-hour capacity and weekend capacity?
Huw Merriman
Chiltern Railways, for example, is looking to expand coverage at High Wycombe. By redeploying staff, it can get more staff on to the platforms. This is an example of where my hon. Friend’s passengers will benefit because train operators can flex staff to provide more coverage, which makes people feel more reassured. Again, as hon. and right hon. Members look at the details and engage with the consultation, they may find their constituents are getting a wider range of services over a wider range of hours than they currently receive.