Asked by: Gregg McClymont (Labour - Cumbernauld, Kilsyth and Kirkintilloch East)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the capacity within the citizens advice network to deal with Pensions Wise enquiries.
Answered by Andrea Leadsom
Pension Wise telephone sessions will be delivered by the Pensions Advisory Service, based at its headquarters in London.
Face to face sessions are being delivered by Citizens Advice England and Wales, Citizens Advice Scotland and Citizens Advice Northern Ireland. These will be offered in selected bureaux across the United Kingdom with the aim of providing good geographic coverage and ensuring the service is accessible across the UK.
The government is working closely with the three Citizens Advice bodies to ensure that they are appropriately funded and supported to build sufficient capacity in the bureaux network.
Asked by: Gregg McClymont (Labour - Cumbernauld, Kilsyth and Kirkintilloch East)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, how many agents offering guidance through the Pensions Wise scheme will be based outside London.
Answered by Andrea Leadsom
Pension Wise telephone sessions will be delivered by the Pensions Advisory Service, based at its headquarters in London.
Face to face sessions are being delivered by Citizens Advice England and Wales, Citizens Advice Scotland and Citizens Advice Northern Ireland. These will be offered in selected bureaux across the United Kingdom with the aim of providing good geographic coverage and ensuring the service is accessible across the UK.
The government is working closely with the three Citizens Advice bodies to ensure that they are appropriately funded and supported to build sufficient capacity in the bureaux network.
Asked by: Gregg McClymont (Labour - Cumbernauld, Kilsyth and Kirkintilloch East)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, where the agents offering guidance through the Pensions Wise scheme will be based.
Answered by Andrea Leadsom
Pension Wise telephone sessions will be delivered by the Pensions Advisory Service, based at its headquarters in London.
Face to face sessions are being delivered by Citizens Advice England and Wales, Citizens Advice Scotland and Citizens Advice Northern Ireland. These will be offered in selected bureaux across the United Kingdom with the aim of providing good geographic coverage and ensuring the service is accessible across the UK.
The government is working closely with the three Citizens Advice bodies to ensure that they are appropriately funded and supported to build sufficient capacity in the bureaux network.
Asked by: Gregg McClymont (Labour - Cumbernauld, Kilsyth and Kirkintilloch East)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what training agents offering guidance through the Pensions Wise scheme will be given before dealing with enquiries; and if he will make a statement.
Answered by David Gauke
A high quality and rigorous training programme will ensure all guidance specialists have the required technical knowledge and guidance skills, whether they are delivering guidance face to face or over the phone.
The training programme is being designed in accordance with the standards set by the Financial Conduct Authority (FCA) and is currently being finalised.
Asked by: Gregg McClymont (Labour - Cumbernauld, Kilsyth and Kirkintilloch East)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what recent estimate he has made of the number of people who will seek to use the Pensions Wise service in the financial year 2015-16.
Answered by David Gauke
The Government is working closely with stakeholders to understand and estimate potential demand for the service, and to build sufficient and flexible capacity in the Pension wise service to meet demand.