Independent Complaints and Grievance Policy

Harriet Harman Excerpts

Thursday 8th February 2018 Commons Chamber

[Andrea Leadsom]

Training was another area on which the working group had lengthy discussions. I can see my friends on the working group inwardly groaning—“Not training again.” We discussed the need for extensive training to be made available. Of course, we were not just considering issues around complaints about sexual harassment and bullying. We were also dealing with issues raised by staff members about how to properly recruit someone, how to properly discipline someone, how to deal with conflict in the workplace and how to deal with complications between staff of different teams and people who come into contact with one another who do not necessarily have an employment relationship at all. We looked at many different areas.

There will be a comprehensive package of training on areas such as consent, unconscious bias and how to properly recruit, retain and discipline members of staff. Equally, there will be sanctions. Voluntary training will be made available, and there will be mandatory training from after the next general election. There will also be compulsory training by way of lower-level sanctions that can be imposed by the Parliamentary Commissioner for Standards on Members of the House.

[Ms Harriet Harman (Camberwell and Peckham) (Lab)]

I join other hon. Members in commending the work of the Leader of the House and thank her for the way she has gone about it. Her approach has been very serious and committed but also inclusive, involving—right at the heart of the process and on an equal footing—the shadow Leader of the House and the shadow Minister for Women and Equalities, my hon. Friend the Member for Brent Central (Dawn Butler), who have been able to consult and involve us in the process.

The right hon. Lady’s working group has been able to ripple the discussion widely. Of course, we all have an interest in ensuring that grotesque abuses do not happen in this House, that it is a safe and decent place to work and that any wrongdoing is called to account.

People have talked about the balance between a fair system for the complainant and a fair system for the person who is complained about. Obviously that is right. The media spotlight can be very harsh indeed on a Member of Parliament just on the basis of an accusation made, but it can also be very harsh on a complainant, and we have to bear that in mind. Timeliness is very important for an hon. Member against whom a complaint has been made, but it is also important for someone who has complained. I know that that has been at the forefront of the working group’s mind.

I appreciate the fact that the right hon. Lady has said this is a work in progress. She has established a response and a system and set up some processes, but it is very important indeed that she stays on the case, with colleagues across the House, to ensure that this actually works. I thank her for her work.

[Andrea Leadsom]

I am grateful to the right hon. and learned Lady. She has, over decades, shown her commitment to equality, fairness and justice in this place. I am glad to hear that she is pleased with the work we have put to paper. I assure her that I am committed to seeing this through, as I know are other members of the working group. It is absolutely our intention to put the complainant at the heart of everything we do. She is exactly right. I have heard separately from a number of people who have come to me with their concerns, knowing I was involved in this process. Often, those complainants’ stories have got into the media, and they have been hounded. That is a terrible situation for them to find themselves in, and we are determined that the new procedure will address that.