Business of the House

Henry Smith Excerpts

Thursday 23rd February 2012 Commons Chamber

[Sir George Young]

I understand where my hon. Friend is coming from, but I make the point that this Parliament is sitting for as many days a year as previous Parliaments, sometimes more, so it is not the case that we are not allowing Parliament to hold us to account. On his specific question, there is a motion on the Order Paper for later today to which he has tabled amendments, and my hon. Friend the Deputy Leader of the House will give a coherent and compelling response to those amendments in due course.

[Henry Smith (Crawley) (Con)]

Earlier this month, during the freezing weather, a number of constituents came to me having recently had British Gas central heating systems installed, concerned that the company was not willing to come out to repair them when they broke. May we have a debate on how the large utility companies, particularly British Gas, treat their customers?

[Sir George Young]

I understand my hon. Friend’s concern, and he may like to contact Consumer Direct for advice and information. Some benefits are available under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, but I will of course draw the problem that he mentions to the attention of my ministerial colleagues at the Department for Business, Innovation and Skills, who are responsible for consumer policy.