Rail Services

Hywel Williams Excerpts

Monday 20th March 2023 Commons Chamber

[Hywel Williams (Arfon) (PC)]

I just cannot reconcile the Secretary of State’s statement that services have improved with my own experience as a passenger over the past month, from today’s minor inconvenience of no food being available on the long journey from Bangor to London, to the delays in last week’s trains, to what happened the previous week when the trains did not turn up at all—and that is on top of the withdrawal of direct services on the vital Irish route through my constituency and Ynys Môn to Holyhead. How can the Secretary of State have any confidence that in six months’ time the service from Avanti will be any better?

[Mr Harper]

There has been an improvement over time. Last year, I made it very clear that services were completely unacceptable. Avanti introduced a new timetable in December, but it was impossible to see any improvement during the first month of its operation owing to sustained industrial action affecting either the train operating companies or Network Rail. Avanti has since improved its performance, but I accept that it is not all the way there, which is why I extended its contract by only six months. Those at Avanti are well aware that they are still on probation and have more work to do, and I shall expect to see sustained improvement on punctuality and timekeeping, on cancellations, and on the way they work with their customers. We will be holding them to account, and my hon. Friend the Rail Minister will continue his regular meetings with them to ensure that their performance continues to improve, for the benefit of the hon. Gentleman and his constituents.