Oral Answers to Questions

Ian Roome Excerpts

Thursday 12th March 2026 Commons Chamber

[Blair McDougall]

My hon. Friend is correct to highlight that the service quality issues are linked directly to workers’ terms and conditions. It is precisely because we take that connection so seriously that the Secretary of State convened the meeting between the unions and the owners of Royal Mail. Ofcom made it clear in our meeting yesterday that it expects the plan for improvements in quality of service to be in place within days of an agreement being reached with the unions, and we will certainly hold Royal Mail to that.

[Ian Roome (North Devon) (LD)]

Does the Minister agree that by being asked to focus on parcels over letters, and having overtime hours for deliveries restricted, many hard-working postal workers will feel that public trust in Royal Mail is being undermined?

[Blair McDougall]

I discussed the prioritisation of parcels with Ofcom yesterday. It had previously investigated the matter, and it is fair to say that it has heard the widespread concern around the House. If Ofcom continues to be concerned, it will not hesitate to investigate again.

--- Later in debate ---

[Blair McDougall]

My hon. Friend is absolutely right. Co-operatives create a really important sense of connection at a time when people feel disconnected, but co-ops and mutuals are also more resilient and more productive. That is why we have made the commitment she references. Our call for evidence has closed, and we are working on the proposals that will flow out of that. I really welcome the news this morning that the John Lewis bonus is returning and congratulate it on its results.

[Ian Roome (North Devon) (LD)]

T5. Many small businesses in my constituency are gearing up for the busy tourist season that is just around the corner. What steps are the Government taking to support small businesses in the south-west, to help them make the most of their biggest window of opportunity over the summer?

[Blair McDougall]

Our small business strategy sets out the range of measures we are taking to support small businesses. That includes an increase of £4 billion in the finance available to businesses, so that they can invest to take advantage of those opportunities. We will also bring forward the strongest proposals on late payments, to improve cash flow to small businesses, as well as cutting red tape, so that they can take advantage of the opportunities the hon. Member describes.