(1 week, 5 days ago)
Commons ChamberI would be happy to look into that case if the hon. Lady writes to me. I am sorry if she feels that her constituent has been let down. We are taking additional steps—beyond those relating to call handling—to look at responsiveness more broadly. I apologise: it was not clear from the wording of her original question that she was referring to correspondence as well as telephony.
James Asser (West Ham and Beckton) (Lab)