James Gray
Main Page: James Gray (Conservative - North Wiltshire)Department Debates - View all James Gray's debates with the Cabinet Office
(9 years, 5 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Mr Maude
I am very grateful to the hon. Gentleman for his compliment. We are trying to make a lot of progress, and the British Government are now regarded as world leading, after having been, frankly, a byword for failure in Government IT. Other Governments are now using the source code for gov.uk, and imitation is the sincerest form of flattery. Baroness Lane-Fox leads the Go ON UK charity, which is dedicated to getting more people online, which is the key purpose. When we provide the assisted digital option, we ideally want to frame contracts so that they incentivise the provider not just to provide a service, but to use it to help individuals to get online so that their lives are enriched more widely.
Mr James Gray (North Wiltshire) (Con)
In answer to the very good question from my hon. Friend the Member for South East Cornwall (Sheryll Murray), the Minister responded that those, like many in my constituency, who have no access to computers and are not online will be given something called an “assisted digital alternative”. Will he perhaps tell us what that is?
Mr Maude
It can take many forms, but the point is that the service is provided or the transaction is conducted digitally—it is conducted online—although not necessarily by the citizen themselves. For example, it could be done in a library, where someone sits alongside the citizen to help them to input data or conduct the transaction, or it could be done on the telephone, with someone on the other end to put data into the web service. There are a lot of different ways of providing it, and they will be fashioned around the needs of the user, not the convenience of the Government.