Oral Answers to Questions

Jeff Smith Excerpts

Thursday 8th February 2024 Commons Chamber

[Guy Opperman]

I sincerely hope so.

[Jeff Smith (Manchester, Withington) (Lab)]

T5. One SME owner in my constituency told me that, if he has meetings in London, he now often travels down the night before, because he cannot rely on Avanti’s train service. Even if the trains are not cancelled, as we learned recently, Avanti is Britain’s least punctual train operator. Given that terrible service, does the Secretary of State now regret his premature decision to extend the contract for the west coast main line?

[Huw Merriman]

The decision to extend the Avanti contract was taken because its performance had improved dramatically. At that time, its self-induced cancellation rates were at 1.5%, down from 13%. Avanti is in the process of hiring 70 drivers per year. I have spoken to Avanti about matters that have been raised in the Chamber today, and about its recent service. We know that it needs to do better, and we are holding it to account to ensure that it does so.