Jim Shannon
Main Page: Jim Shannon (Democratic Unionist Party - Strangford)Department Debates - View all Jim Shannon's debates with the Department for Transport
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Jim Shannon Excerpts(9 months, 4 weeks ago)
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Jim Shannon (Strangford) (DUP)
Strangford is the centre of the world, Mr Speaker.
Is the Minister aware that not everyone is completely computer literate or has access to a printer? For example, my 92-year-old mother has the capacity to go to the train station for a day trip, but she absolutely cannot go online because she is a cash person. Where in this decision is the consideration of people such as my mother and others of that generation? Surely customer care and satisfaction has to be key to any decision.
Huw Merriman
The hon. Gentleman is absolutely right: customer care is at the forefront of this change. At the moment, a customer can go to a station and purchase a ticket from an office behind the glass, but only 10% of tickets are purchased in that manner. That means that other members of the public often do not receive any help or journey assistance in other parts of the station and do not get the full benefit of that member of staff. These changes are all about giving passengers a service. This is not just about buying tickets, with a member of staff with them at the machine showing passengers what to do, but about help in all other regards.
I have a great passion for the railways. I love this job, and I love the railways. All the staff who work on them do an amazing job. That is why I am spending three weeks of my summer visiting all parts of the system to learn more, assess more and reassure more. I recognise Members’ concerns, and I hope I have answered as many questions as I can. For those who want to meet me because they want to understand more, I am happy to do that, because I want every hon. Member to have everything they need to ensure that this change is positive for our passengers.