Civil Service Pensions

Debate between Josh Newbury and Nick Thomas-Symonds

Monday 6th July 2026 Commons Chamber

[Nick Thomas-Symonds]

I am grateful to the hon. Gentleman for his many years of service to the public and pay tribute to him for his work before entering the House. On holding people to account, he can rest assured that I have been doing just that since last autumn and through this year, and that I am doing it financially with Capita as well.

[Josh Newbury (Cannock Chase) (Lab)]

A constituent of mine who served for 44 years in the civil service contacted me in May and said that, despite assurances given to Ministers that call wait times were down to a couple of minutes, she had waited that day for an hour and 40 minutes before giving up. Does the Paymaster General agree that civil servants who have served our country for decades are entitled to a far better standard of service than the woeful one Capita is providing?

[Nick Thomas-Symonds]

My hon. Friend is absolutely right.