Julian Huppert
Main Page: Julian Huppert (Liberal Democrat - Cambridge)Department Debates - View all Julian Huppert's debates with the Home Office
(10 years, 3 months ago)
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Dr Julian Huppert (Cambridge) (LD)
For many years, the Home Office, and before that, the UK Border Agency, have offered people premium or priority immigration services, with set timelines, but they have not always managed to meet those timelines. What progress is the Minister making on being able to deliver all immigration services within the time promised?
Mr Harper
As a member of the Select Committee on Home Affairs, my hon. Friend will know that the latest data, provided to that Committee, show that we have made considerable progress in reducing the backlog of applications. He will also know that we have published our new service standard—I will write to Members shortly, setting that out—which gives customers much clearer, more transparent expectations about how long they should wait for their immigration applications to be dealt with. That will be a considerable improvement in customer service standards.