British Citizens Abroad: FCO Help to Return Home

Kevan Jones Excerpts

Tuesday 24th March 2020 Commons Chamber

[Dominic Raab]

We are working to get all the Brits in New Zealand back home. I have updated the House in some detail about the measures we are taking. If my hon. Friend has any problem getting his constituents the advice that the high commission is providing, please get in contact with me and we will make sure that we personally make that happen.

[Mr Kevan Jones (North Durham) (Lab)]

The right hon. Member for Romsey and Southampton North (Caroline Nokes) talked about poor communication. That is leading to constituents contacting their Members of Parliament. They are rightly worried, and individuals here are worried, about loved ones abroad. Yesterday afternoon, the MPs’ hotline did not work when my office contacted it about a constituent stuck in New Zealand. Will the Foreign Secretary give an assurance that, if we are given email addresses or telephone numbers at the Foreign Office to raise individual cases, they will actually work?

[Dominic Raab]

The email addresses all work. The right hon. Gentleman is right to talk about the challenges the call centre faces, but it is not a question of it not working; when a whole string of Governments announce restrictions, demand goes through the roof. We understand that. We have doubled the capacity—I have mentioned that already—and we are looking to double it again so that we can deal with this issue. I hope that he will be mindful not just of the scale of British nationals abroad but of the rate of new restrictions that Governments—

[Mr Kevan Jones]

No.

[Dominic Raab]

The right hon. Gentleman says, “No”. Well, then he is staring the challenge in the face and not quite appreciating it. The rate with which changes have been imposed over the last few days has made it an unprecedented challenge, but I am confident that we will rise to it.