Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Lola McEvoy Excerpts
Wednesday 11th March 2026

(1 day, 12 hours ago)

Commons Chamber
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.

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Lola McEvoy Portrait Lola McEvoy (Darlington) (Lab)
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I would like to put on the record that, despite testimony to the contrary, it is Darlington’s postal workers who are the best in the country. They deliver their service to the best of their abilities, and they also provide a social service; their visit is often the only one that residents get. I want to draw the Minister’s attention to two quite shocking cases that constituents have brought to me. One constituent, despite using the tracking system, has had their application form to join the Royal Navy go awry, which is obviously causing huge delays. Another constituent successfully gained compensation from Royal Mail for a late delivery, but the cheque, which was sent in the post, bounced. I would like the Minister to allay some of our fears about crucial public services, and the postal communications from our Departments and arm’s length bodies.

Lindsay Hoyle Portrait Mr Speaker
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That was a very late delivery. I am going to finish this urgent question at 1.30 pm, so let us help each other by being speedy. The Minister will show me how quickly he can reply.