Train Operators’ Revenue Protection Practices Review

Lord Beith Excerpts

Thursday 17th July 2025 Lords Chamber

Asked by

[Lord Beith]

To ask His Majesty’s Government, following the independent review of train operators’ revenue protection practices published by the Office of Rail and Road on 4 June, whether they intend to modify systems of issuing rail tickets to improve their interavailability.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, deliberate fare-dodging has no place on our railways and is being tackled, but it is vital that passengers are treated fairly and consistently. We are urgently considering the helpful and comprehensive Office of Rail and Road report, with its sensible recommendations, and will respond to it as soon as possible. In the meantime, we continue to make it easier for passengers to buy the right fare, to make tickets on an increasingly unified publicly owned railway more inter-available, and to develop plans for Great British Railways to sell tickets online.

[Lord Beith (LD)]

My Lords, the Minister knows that, under the new east coast main line timetable, many more passengers will rely on connecting services run by different train operators, but when they board the train, as happens when they board a train now, they are quite likely to hear an announcement saying that other operators’ tickets are not valid on this service and that they may face a penalty fare of £100. Indeed, the report to which my Question refers reveals many instances of passengers who inadvertently had the wrong ticket and were penalised. Does he recognise that this is a mess? Has he got people at work in his department trying to sort it out?

[Lord Hendy of Richmond Hill (Lab)]

The noble Lord knows as much about the December east coast main line timetable as I do now. I compliment him because he asked the flexible public sector operators to add a stop at Berwick to the weekday 1900 train to Edinburgh from King’s Cross, and they have agreed. I think that is a great thing. On a more general point, the announcements are confusing because the ticketing system is confusing. In the particular circumstances of the east coast, where LNER has made arrangements for tickets to be inter-available so that passengers at stations such as Berwick can enjoy a similar level of train service, with a change, as they do now, we will make sure that the announcements are clear enough that people are not put off making the best journey.