Oral Answers to Questions

Luke Charters Excerpts

Thursday 20th November 2025 Commons Chamber

[Keir Mather]

I will have a crack at it, Mr Speaker—thank you. The hon. Member is right to raise a number of issues that affect the experience of passengers on the railway. That experience is exactly what the passenger watchdog, which will be created through Great British Railways, is designed to protect. It will set minimum consumer standards that GBR and operators must meet as part of their licence conditions, but most importantly, that accountability will be public. The watchdog will publish reports and data on passenger experience and will be a statutory adviser to the Office of Rail and Road, which will carry out enforcement.

[Mr Luke Charters (York Outer) (Lab)]

8. What steps her Department is taking to improve bus services in York Outer constituency.

[The Parliamentary Under-Secretary of State for Transport (Simon Lightwood)]

We are taking ambitious steps to improve local bus services, including in York and North Yorkshire. These have included the allocation of £12.6 million of funding in 2025-26 through the local authority bus grant. I was pleased that my hon. Friend could join me, alongside the Mayor of York and North Yorkshire, to discuss their participation in our bus franchising pilots.

[Mr Charters]

Last week, I held a survey of my constituents on bus services. I got a great response, but one response stayed with me. My constituent said that the No. 11 bus—the only route to the crematorium—does not run on Sundays, meaning that they cannot visit loved ones on Mother’s Day or Father’s Day, the days that hurt most. Reading that put a real lump in my throat. No one should be stopped from remembering those they have lost because of a bus not running, so I have written to the operator, but will the Minister join me in arguing that this is the sort of practical, kind change we need to make across the country?

[Simon Lightwood]

It is vital that local bus services work for local communities, and that is at the heart of the Government’s bus reforms. I encourage the local operators to consider the feedback that my hon. Friend has mentioned, recognising the role that bus services play in supporting people to meet their families and friends and make important visits, such as to the crematorium.