Oral Answers to Questions

Madeleine Moon Excerpts

Monday 13th January 2014 Commons Chamber

[Mr Duncan Smith]

I am not sure from that whether the right hon. Gentleman supports the change or not. [Interruption.] He supports it—yet again a lone figure on his side, on which I congratulate him. We have carried out a whole load of revisions and changes, making sure that we watch implementation carefully. We carry out research constantly when it comes to the effects of all of our benefit changes. This one is an overall positive rather than a negative.

[Mrs Madeleine Moon (Bridgend) (Lab)]

5. What recent assessment he has made of Capita’s timescales for processing medical assessments for personal independence payments and providing them to his Department.

[The Minister of State, Department for Work and Pensions (Mike Penning)]

As I said earlier, the end to end journey time for people claiming PIP is too long—within the DWP as well as with Capita and Atos in the hon. Lady’s constituency. More than anything else, this is to do with quality issues that we want to get right. There is no point in having a very quick journey if we get the wrong decision.

[Mrs Moon]

I thank the Minister for that reply. My constituent Mr Weaver applied for PIP in June, and Mrs Curran did so in July. They both had their assessments with Capita in August. The assessments have still not reached the DWP, which is totally unacceptable. Legitimate claims are being denied, which cannot be good money for the Government and cannot be a quality service. This company is inept, inefficient and not fit to carry out the work it is asked to do.

[Mike Penning]

I thank the hon. Lady and we will obviously look into the individual cases she mentioned. It is absolutely crucial to get it right and to get the quality right so that when benefits are claimed, those who deserve them get them and those who do not deserve them do not. Face-to-face assessment is a crucial part of this and I have said previously, that fewer than 6% of those who claimed benefit were ever assessed.