Passport Office (Delays)

Mark Lazarowicz Excerpts

Tuesday 10th June 2014 Commons Chamber

[Mr Robinson]

I will give way in a moment. If I turn round to give my right hon. Friend any further indication, I will be called to order by Madam Deputy Speaker.

A family of five in my constituency, the Vernons, and mother Amy, saved up and the whole family chipped in for their first ever holiday as a family together. Because one passport out of the five was not available—if I am correct, it was the first issue of a child’s passport—they drove 200 miles to Durham, leaving at 4 o’clock in the morning. They got nothing but hassle when they got there and further delay. They got the passport, but after driving all the way back to Coventry to fly out from a local airport, they missed their flight by 15 minutes. If that does not ring a bell with the Minister about the state of chaos in the Passport Office, I do not know what will.

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

The Minister said earlier that measures have been taken to deal with this problem. I raised the issue in the previous debate, went out of the Chamber, and within two minutes I received an e-mail about yet another passport problem. We get them all the time. The Government are not taking action or making a difference yet.

[Mr Robinson]

I am willing to take even more interventions as I think they are nearly as effective as this couple of photographs—I will not display them, Madam Deputy Speaker, but I will draw Members’ attention to them. They show interview rooms being used not for interview purposes but to store unprocessed files of passport applications in the course of being processed. They say that a good picture tells 1,000 words, so I refer the Minister to those photographs, which I am sure will soon be in circulation.