Oral Answers to Questions

Mark Pawsey Excerpts

Monday 7th January 2019 Commons Chamber

[Amber Rudd]

The hon. Lady is right that we now have 1.4 million people on universal credit and we expect another 1.6 million to move on to it during the next 12 months as part of natural migration. I am of course collecting information as we go to ensure that that is done fairly, accurately and efficiently, as I want it to be, but I will take her suggestion on board. I am very keen to ensure that everything we do is evidence-based.

[Mark Pawsey (Rugby) (Con)]

Rugby jobcentre has quite a lot of experience with universal credit, having been a pilot centre since 2013 and on full service since May 2016. The staff there have had a hand in making the transition easier based on the test and learn approach. Will the Secretary of State acknowledge the hard work of staff at jobcentres such as Rugby’s in making improvements to the universal credit system?

[Amber Rudd]

May I particularly thank the people in the Rugby jobcentre? I have had an opportunity to visit many different jobcentres since being appointed, and I find universally that the people who work in them are enthusiastic about universal credit and passionate, caring and compassionate about the claimants they work for. I urge Opposition Members not to underestimate the good work being done by work coaches in their constituencies to help the people most in need.