Child Support Agency

Mark Spencer Excerpts

Wednesday 11th July 2012 Westminster Hall

[Nicky Morgan (Loughborough) (Con)]

It is a pleasure, Mr Weir, to speak in the Chamber this afternoon with you in the Chair. I am not sure whether we are setting a record here, but women outnumber men by about five to one at the moment. That is an extremely good sign on an afternoon when Parliament is debating sitting hours.

This afternoon’s debate is about reform of the Child Support Agency. When I was elected, I expected to deal with a number of cases relating to welfare benefits, the United Kingdom Border Agency and organisations such as Her Majesty’s Revenue and Customs. What I did not expect was that one of my largest and most enduring case loads would relate to the Child Support Agency. In just over two years, my constituency office has dealt with 70 individual cases in which something has gone wrong, and I am just one Member of Parliament. In the borough of Charnwood alone, in December 2011 the CSA had a live case load of almost 2,600 cases.

Before I go into the details of some of those cases, it might be helpful if we consider why the CSA was set up in the first place. Back in 1993, when John Major’s Government introduced the agency, the aim was for it to pursue parents who failed to support their children financially. Savings were expected because parents claiming benefits from the state would instead find their income supplemented by a maintenance arrangement paid by the non-resident parent. I support that intention, but as I aim to show in this debate, it is clear to me and doubtless to other hon. Members that the system is not working and must be reformed, as children, through no fault of their own, are not receiving the financial support they need or deserve.

Despite an often heavy-handed approach, and costs of £440 million every year, half of children living in separated families in this country have no financial maintenance support in place. The CSA is expensive to run, with 40p being spent to collect each £1. Those costs often result from the Child Maintenance and Enforcement Commission running two separate, failing IT systems, and an additional 100,000 clerical cases—that is, paper cases—that the system cannot cope with.

Recent CMEC statistics show that 48% of complaints were from non-resident parents, and 50% were from parents with care, so it is clear that no one is happy with the current system. CSA data also show that more than 5,000 past and current CSA cases remain, with more than £50,000 in arrears. I congratulate CMEC on producing an excellent set of statistics. It should be congratulated on the transparency with which it produces its figures. It is a model for many other non-departmental public bodies and other arms of Government to follow.

Despite the statistics, there has been some progress, with deduction orders, under which money is removed directly from debtors’ accounts, having trebled since 2009. We need a simple and flexible system that supports families in making and sticking to their own arrangements, if that is possible, and that steers families through a tough time, keeping negotiations constructive and preventing a difficult family break-up from becoming worse or potentially destructive.

The problem with the current system from my perspective is, first, that it seems to invite conflict, and is often accused of being heavy-handed and far too arbitrary. The evidence shows that the most effective and enduring arrangements are ones that parents come to themselves. Secondly, the CSA does not offer value for money; and thirdly, enforcement may be ineffective, with huge arrears totalling nearly £4 billion in March 2012. A specific issue that I suspect other hon. Members will also speak about relates to self-employed partners paying child maintenance.

[Mr Mark Spencer (Sherwood) (Con)]

I congratulate my hon. Friend on securing this debate. Does she recognise that at the moment the system seems to penalise those dads and absent parents who want to do the right thing and want to contribute to their children’s welfare, but the CSA seems to have no power to grab hold of those who want to avoid the system, and to make them contribute to their children’s lives?

[Nicky Morgan]

I thank my hon. Friend for making that point. He is absolutely right, and I will refer to a couple of constituency cases in which the non-resident parent, usually the father, is trying to do the right thing, perhaps by looking after the children on one or two days a week, but that is not recognised, when other people seem to be able to play the system. That is certainly something we in my constituency office have found.

I want to bring a human element to this debate. Numbers and statistics are all very well, but what I and other hon. Members—including the Minister—see in our constituency casework is the negative effect that the CSA is having on people’s lives, particularly children. I do not expect the Minister to comment on the individual cases I am about to raise—she has been good enough to see me twice with her officials to discuss two very difficult cases—but I feel that I owe it to my constituents, who often come to see me and my caseworkers in a state of some distress, to talk about their cases.

I shall start with poor enforcement. Karon Hollis is the mother of four children. All have the same father, who is self-employed and was using the accounting system to tell the CSA that he does not earn enough to pay her anything but the bare minimum of £5 per week—£5 for four children. Ms Hollis gathered evidence to show that his lifestyle could not possibly match what he was saying about his finances, but the CSA did not take her evidence, or lost it on the several occasions when she sent it in. Ms Hollis asked for our help with putting her evidence to the CSA, which has resulted in an assessment of £50 per week—10 times the amount she was originally getting. Why must ex-partners so often have to become detectives to get a fairer assessment?

My second case relates to Tracey Warren. It is currently with the adjudicator, who is carrying out a formal investigation. Ms Warren told the CSA 18 months before her ex-husband left the country that he was planning to go, and kept doing so, but nothing was done to get him to pay before he went. He has now moved to the middle east, and because Britain does not have a reciprocal arrangement with the country in question, the CSA cannot chase him for payment. The same issue has arisen in another case, in which the mother has moved to China.

Moving on to cases where paternity is an issue, I have had two cases in which the father queried the paternity of the child and, as a result, the whole CSA claims process ground to a halt. I cannot say whether that is a delaying tactic, but in one case, after a father had asked for a DNA test, he heard nothing further from the CSA for three years, when they contacted him to say he was £16,000 in arrears. Surely an efficient and effective system should not allow such a long period of silence to occur. Paternity should be swiftly established to allow the CSA system to proceed, or the CSA to cease involvement if paternity is not proven.

On arrears being allowed to accrue without the CSA seeming to notice, Mr B in my constituency had a deduction of earnings order so that maintenance was deducted from his salary every month. Unfortunately, the employer failed to pass that amount on to the CSA, and the CSA failed to notice. When the employer went into administration, my constituent, Mr B, was told by the CSA that he would have to pay the outstanding amounts all over again. He did eventually recover a percentage of the debt as part of the administration process. What I cannot understand is why the CSA failed to spot that it was not receiving the money from the employer in the first place.

An element of flexibility is needed in the system. My constituent, Christine Barrell, is claiming maintenance from her husband, who is self-employed. He has been “nil assessed”, which Mrs Barrell is challenging. Her husband’s business accounts, which will support her appeal, are not due until the end of the year, but the CSA needs her appeal within the next 28 days. Can that period be extended to reflect the particulars of this case?

Finally, I want to highlight those cases that I have already mentioned, thanks to the intervention by my hon. Friend the Member for Sherwood (Mr Spencer), in which the non-resident parent is trying to do the right thing and to maintain contact with their children by seeing them regularly. They often feed and clothe their children, as well as incurring transport costs to see them and to return them to the parent with care. But those costs are not reflected in the maintenance calculation, and the parent with care may not agree to the calculation being adjusted to help to meet those costs. In one case, the CSA recommended that the parent with care should share the child benefit they are receiving, but that was met with a flat refusal.

I hope I have shown that we have a system that no one seems satisfied with; so where do we go from here? In a recent survey carried out for CMEC, two thirds of parents with a family-based arrangement said they were happy with their situation. Only one third of CSA clients said they felt the same. Almost 90% of non-resident parents complied with their own arrangements, compared with just under two thirds of those who had payments assessed and enforced by the CSA. Most parents with family-based arrangements considered them to be fair, whereas only 42% of those whose payments were calculated and enforced by the state system did so. More than 50% of parents who use the CSA say that they could make their own arrangements if only they had the right help and support.

I welcome the Government’s proposed collaborative approach. Hopefully, it will mean that separated parents are able to avoid the conflict that often comes with CSA involvement by making their own, family-based maintenance arrangements whenever possible, and the Government have already committed £20 million to developing better co-ordinated local support services to help that happen. The money will be used to work with voluntary and community groups to make it easier for parents to navigate existing support, and to consider what additional help is needed.

There has been criticism of the charges that will be introduced to allow people to access the statutory system. The previous Government introduced a wide-ranging power to charge all parents as part of the Child Maintenance and Other Payments Act 2008, and the coalition is building on that legislation and on Sir David Henshaw’s report to the previous Government on the CSA, and implementing those charging proposals. I understand that there will be heavy discounts for those on the lowest incomes, and total exemption when domestic violence has occurred.

In her response to the debate, will the Minister say more about those charging proposals? Who will be affected, how will they work, and when will they be introduced? Will she also address an issue that has been raised with me by Gingerbread: what will happen to new and existing cases when the new system comes into force? We hope that parents who separate after the new system is introduced will be signposted to a range of support services and encouraged to make a private arrangement, but what about parents who are already caught up in the system? If, for example, a deduction of earnings order is in place, what will happen to that when the new system comes into force?

In conclusion, I hope I have shown that the current statutory child support system needs speedy reform. I appreciate, however, that it is difficult for any Government system to cope with the complexities of family life. Parenting is hard enough for both mothers and fathers, without having to make allowances for the access arrangements, work pressures and new relationships that make every situation unique, and that is why any child support system will, perhaps by necessity, be a fairly blunt instrument.

--- Later in debate ---

[Sheila Gilmore (Edinburgh East) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Weir, and I congratulate the hon. Member for Loughborough (Nicky Morgan) on securing this important debate. It is an issue that, even during our discussions on reform, often comes at the end of a lot of other matters and has sometimes not received the full amount of time that it deserves.

I do not for an instant pretend that the CSA has not had problems, but I am concerned that we are making a wrong analysis of them, and it is possible that we could again make a gigantic mistake. Many mistakes were made when the CSA was set up in 1993, and one reason for that was because at the time, the views of those who worked in the field were almost totally disregarded.

I had better declare an interest because I am a family lawyer by profession although I am not currently practising. The CSA was introduced to meet a need because the previous systems were not working well. Then as now, many children and families were not receiving the money that they should have been getting, and the Government did not invent the CSA simply to be difficult. When it was introduced, however, it was an all-or-nothing system that was not terribly helpful and produced a huge work load right from the start. That was probably the wrong end to go from. I am still convinced that the CSA should have been started, at least in the early stages, on a slower basis, perhaps dealing only with some types of situation, and that we should have listened to some of those who were used to working in the field.

Many of the problems that the hon. Lady mentioned are endemic to the situations in which people find themselves, rather than caused by the Child Support Agency. The hon. Lady mentioned self-employed people, and they are always extremely difficult to tackle. They were extremely difficult under previous legal powers when we went to court, or used the system in Scotland that did not involve going to court—I will mention that in a minute. Trying to get from the self-employed what we felt they ought to be paying was extremely difficult, and their ability to produce accounts that made it look as if they did not earn much was notorious. That was always a problem, as were people who disappeared and went overseas. I had a client whose husband worked on oil rigs. Every time we got an earnings assessment for him, he would simply give up that job and take another. He was a scaffolder and very well paid, and his ability to thwart the system, as it was then, was great. I do not, however, believe that that situation would have been any easier for the CSA. We must address the real problems, and not necessarily blame the CSA.

[Mr Spencer]

Surely the hon. Lady will acknowledge that within her constituency there will be people who experience enormous frustration when trying to communicate with the Child Support Agency. People get moved between different offices around the country; the CSA loses information and does not acknowledge the simple facts that are happening in people’s lives. That is the fault of the CSA rather than the lifestyle of those individuals.

[Sheila Gilmore]

I must say that my case load on this matter is not as large as some people’s appear to be. Some of the cases are almost a legacy because they come from the previous system. I have some long-standing cases, and in my experience, although I do not seek to defend the CSA, it is not necessarily much worse than dealing with other large Government agencies.

I am worried that we are in danger of making another big leap based on a wrong premise. The Minister’s assumption—this also came through in the opening speech by the hon. Member for Loughborough—is that the statutory child support system is the cause of discord and bad feeling between parents. However, if we start off with a wrong premise, we will come to a wrong conclusion.

The hon. Lady cited research that indicated that two thirds of people with family-based arrangements were happy with them, whereas only one third of CSA clients were happy. Some 74% of those with family-based arrangements considered them to be fair, compared with 42% of those with CSA arrangements. However, the crucial point missing from that analysis is that the people who end up using the CSA are those who cannot reach family-based arrangements. Those who can reach such arrangements do so, and we are not comparing like with like if we come to that conclusion and decide that we should basically shrink the existing statutory system. If I understand the situation correctly, those currently within the system will be asked to close their cases and restart the process by trying to get a family-based arrangement. If they cannot, presumably they will come back through the process. The idea is to shrink the system due to the analysis that the CSA is what causes discord between parents.

My experience as a family lawyer is that separation is a very difficult situation. People do not separate because they are getting on well. They do not usually separate because they can communicate well. Often they are angry and often they have good cause to be angry. That anger is not something that is just stirred up either by the courts, which is one of the assertions that we hear, or by the Child Support Agency. People are angry. They do have difficulty getting money, and there are reasons why that will always be quite difficult.

Generally, when people separate, both partners lose financially. It is a financially difficult situation for them, and often it does not get better after a few weeks, months or even years of separation, because new liabilities come into play. People form new relationships and they find it even more difficult to cope. These things influence people’s attitudes to one another, and some people clearly are not willing to come forward to make an agreement. My concern is that we are making the wrong assumption—that having a statutory system is causing discord—and if we start from the wrong point, we will reach the wrong conclusion, and the solution will not be the one that cures the problem.

I would like to make a practical proposition to the Minister. It is drawn from Scots law and could fill a gap. The Government should think seriously about it, especially if they are determined to shrink the child support arrangements. In Scotland, it is possible to have not just the vague, family-based arrangement that everyone talks about, but a legal minute of agreement, which is enforceable in the same way as a court order would have been under the previous system. These minutes of agreement are usually negotiated with the assistance of solicitors. Many people have them drawn up, and they have worked extremely well. As I said, they are directly enforceable. All the same steps can be taken to enforce them as could have been taken with a court order. That model would enhance the system here tremendously. I offer it up, from Scotland, as something that perhaps the Minister will want to discuss with the Ministry of Justice. They may want to discuss how something such as that might be introduced into the English legal system to enable people to have something that, yes, is agreed—it is negotiated and agreed—but also has legal enforceability.

There is one minor point about minutes of agreement that the Minister might also want to consider. Under the previous CSA arrangements, after one year of having a minute of agreement, it was possible to go to the CSA and renege on it—that was possible for either partner, in effect. The Law Society of Scotland suggests that it would be better if that were a four-year period, and I concur. I think that if people have been properly advised and a minute of agreement has been drawn up—people can ask for a minute of agreement to be reduced in certain circumstances, such as if they have been coerced—a four-year period would be sensible.

Another couple of issues have been raised about how the much-diminished statutory scheme will work in the future. These have to do with finding out about the earnings and assets of some of those who are the most difficult to deal with. Under the present regime, the CSA can have regard to evidence about people’s assets and lifestyle that suggests that their income is not what they say it is. My understanding is that the Government propose to remove the effect of two regulations that achieve that at the moment. I believe that they are regulations 18 and 20 of the child support regulations. That, too, would be a mistake, because it would enable people to construct their affairs in a particular way. Regardless of gender, it is very frustrating for the parent with care, who is struggling, to see the other parent living what appears to be a fairly affluent lifestyle, yet able to present official records suggesting that they do not have the money to pay for their child. That makes people angry, but it often has to do with the attitude of the partner. The Government should reconsider that.

Fundamentally to take away the system and say, “We want people to make their own arrangements,” especially if they will not be legally enforceable, is a mistake and underestimates the difficulty of making those arrangements. Furthermore, that is happening at a time when changes to legal aid may make it harder for people to obtain legal advice so that they can turn the arrangements into more formal ones, and to obtain advice on what their rights are. Sometimes—perhaps not always but sometimes—informal agreements are not very good ones. Let us say that one parent says to the other, “I’ll give you 20 quid a week. That’s fine. Just don’t shop me to the CSA.” I know people who have been through that. The weaker partner, the one who has perhaps traditionally been quite afraid—I am thinking not just of domestic violence as it is narrowly defined—may well accept that when actually it is grossly unfair. People need proper support. I am not convinced that the £20 million that is talked about will be sufficient to put in place for people the level of advice, support and mediation that will be required if the Government press ahead with their proposals.

It is regrettable that, because the Government have framed the question in the way that they have and made this assertion—created this straw man—about the CSA being the cause of so much family discord, that will lead them into a situation in which even fewer children will get maintenance.