Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Martin Vickers Excerpts
Wednesday 11th March 2026

(1 day, 10 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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Our focus is on ensuring that the talks that are under way are productive, and that they end with measures that will get the delivery service improved and the business on to a sustainable footing. As I have mentioned, we have an undertaking that the owners are not allowed to take value out of the company until service standards improve.

Martin Vickers Portrait Martin Vickers (Brigg and Immingham) (Con)
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My constituents who have lodged complaints with the local Royal Mail are receiving messages that say:

“We’re sorry to advise that deliveries in parts of the DN31-DN37 postcodes are being disrupted due to resourcing issues at the Grimsby Delivery Office.”

Will the Minister give an assurance that, if he has not already done so, he will urge Royal Mail to deal with these staffing resources? It is an acceptable reason in the short term, but not in the long term.

Blair McDougall Portrait Blair McDougall
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Whenever hon. Members raise local delivery issues with me, I raise them directly with Royal Mail officials. I will certainly do so for his area because his constituents deserve a better service.