Royal Mail: Universal Service Obligation Debate
Full Debate: Read Full DebateDepartment: Department for Business and Trade
Natasha Irons
Main Page: Natasha Irons (Labour - Croydon East)Department Debates - View all Natasha Irons's debates with the Department for Business and Trade
Royal Mail: Universal Service Obligation
Natasha Irons Excerpts(1 day, 10 hours ago)
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Blair McDougall
I know from my talks with officials that the right hon. Gentleman has been in discussions about the issues in Tonbridge, and that Royal Mail is seized of those. He is absolutely right. Members have mentioned hospital appointments; it is worth mentioning the important post that we hon. Members send to often very vulnerable constituents. That is a reminder that the post is a central part of our national life and economy, and we have to see it improve.
Natasha Irons (Croydon East) (Lab)
I thank my hon. Friend the Member for Blyth and Ashington (Ian Lavery) for securing this urgent question. In my constituency, we have had a massive uptick in complaints about not only letters being delivered late, but priority service not happening when people have paid for it, and constituents being advised to collect post from delivery offices without prior notification of an attempted delivery; essentially, they are asked to become their own Royal Mail. Having met local workers over Christmas, I know that they are working incredibly hard to keep on top of this, and they are just as frustrated as my residents. My biggest concern is that when Members have raised the issue with Royal Mail, its response has been, quite frankly, rude, dismissive and a bit lacklustre. Will the Minister please outline what he will do to ensure that postal services are protected in my community, and communities across the country?
Blair McDougall
I thank the posties in Croydon for their efforts; they do an extraordinary job. My hon. Friend hits the nail on the head. We sometimes might have lower standards for other delivery operators in the economy, but we expect a certain level of service from Royal Mail. When people are paying more for stamps, or are paying for special delivery, they absolutely should expect to get what they pay for. As I said, I am raising these issues directly with Royal Mail. We are bringing together the workforce and management, and I am meeting Ofcom later today.