Paul Flynn
Main Page: Paul Flynn (Labour - Newport West)Department Debates - View all Paul Flynn's debates with the Home Office
(9 years, 10 months ago)
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Mrs May
That is absolutely right. It is not the case that one can simply take somebody with no experience of passport business and make them examine passport applications. We have security checks for passport applications and we need people who are trained to be able to do that. Every effort is being made to ensure we can bring more staff into the front line as quickly as possible, commensurate with ensuring they have the necessary level of training to be able to do that securely.
Paul Flynn (Newport West) (Lab)
Two years ago, the lives of 150 loyal and efficient workers in my constituency were devastated by a closure that the Government described as creating a smaller but more efficient passport agency. Others predicted today’s chaos. Will the Home Secretary find it in herself to have the common sense and the humility to apologise for the ineptocracy the Government have created?
Mrs May
Yes, there have been changes in the way the Passport Office operates. The Passport Office has been operating efficiently and effectively in dealing with people’s applications since those changes were made. We now have a period of higher demand than we have seen for 12 years. That high demand is now being addressed by a number of steps that have been taken, but we will look at how the Passport Office should operate more efficiently in the future to ensure that it offers the best possible service.