Monday 15th October 2012

(11 years, 7 months ago)

Commons Chamber
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Lord McLoughlin Portrait Mr McLoughlin
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My predecessor, like me, was given firm assurances at the Department that the competition was sound. That proved not to be the case. Once I knew and had the full facts, I made the statement that I made.

Paul Maynard Portrait Paul Maynard (Blackpool North and Cleveleys) (Con)
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I used the west coast main line today and my train was early, for which I thank the Secretary of State. Can he assure me that when making decisions about the new franchises, he will take every opportunity to incorporate both quality metrics and performance satisfaction ratings from customers?