Rail Ticket Offices
Debate between Richard Burgon and Huw Merriman(10 months, 1 week ago)
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Huw Merriman
There are no plans to replace paper tickets through the train operators’ process. Again, the aim is to ensure that ticket office staff are freed up and on the platform to sell the tickets and help passengers to purchase them at the machines or online. The hope is that, thereafter, those passengers will be able to book for themselves with confidence, without needing to use that service. Those staff will also be available at Stoke-on-Trent to provide other services and information: more customer services. This is the exact way in which our rail passengers transact across the retail and financial space, which is why it is the right approach for the railways.
Richard Burgon (Leeds East) (Lab)
My constituents who use Cross Gates station and people across the country will be worried about this proposal, because closing ticket offices is yet another example of private profit being put before the public good in our railways. This move is really about gutting railways of station staff, who have a big impact on passenger accessibility and safety, especially for older and disabled people. Does the Minister really believe that this will make the railways more welcoming for people—or does that not matter?
Huw Merriman
If we like seeing station staff when we access our journey and like the fact that we will be seeing more of them because they will be freed up, then I absolutely agree with the hon. Gentleman. Rather than gutting the railways, this Government, and indeed the taxpayer, have provided £41 billion of support since the pandemic. That does not sound like gutting the railways to me. I truly believe that we will end up with a better station experience, one that better reflects modern usage, which is why we are happy to support the train operators with these proposals. As I say, 10% of transactions are purchased across the ticket office counter—10 years ago, it was one in three. The railway is adapting to the manner in which consumers have changed their habits.