Oral Answers to Questions

Robbie Moore Excerpts

Monday 6th March 2023 Commons Chamber

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

I am grateful to the hon. Lady for raising this issue in such constructive terms. I expect teams to be responsive to needs for reasonable adjustments. Perhaps she could share the details of the specific experience so that I can look into it. It is fair to say that staff go through ongoing learning, and we refresh the guidance at regular intervals.

[Robbie Moore (Keighley) (Con)]

T3. Can my hon. Friend provide an assessment of how personal independence payment appointments are being administered? Many constituents have kindly contacted me to say that they are still having claims processed over the phone rather than at an in-person appointment. I am sure he agrees that in-person appointments are vital to ensuring that our constituents get the right level of support.

[Tom Pursglove]

Regardless of the form that PIP assessments take, the structure is the same. Evidence suggests that both forms are equally effective, but I hope that I can reassure my hon. Friend by saying that if individuals want to have a face-to-face assessment, they absolutely can.