Robbie Moore
Main Page: Robbie Moore (Conservative - Keighley)Department Debates - View all Robbie Moore's debates with the Department for Transport
Rail Ticket Offices
Robbie Moore Excerpts(10 months, 1 week ago)
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Huw Merriman
We will certainly be working with the train operators to ensure that passengers are not inconvenienced. As I mentioned, 43% of stations do not have ticket offices right now, and people still purchase their tickets and get on board. However, if members of the public are not able to purchase a ticket for whatever reason, including in stations that do not have a ticket office—perhaps because the machine is not operating—there will be a means to ensure that they are not inconvenienced. Obviously, the changes could be rolled out further, so I will make sure that train operators are fully geared towards that end, and that passengers are not inconvenienced in the manner that the hon. Gentleman has described. I give him that assurance.
Robbie Moore (Keighley) (Con)
Of course, it is always healthy to carry out a review to make positive change, but I have to say that I am deeply concerned to hear that Northern is considering closing the ticket offices in Keighley and Ilkley. I am yet to be convinced that these changes will have a positive impact on disabled passengers, elderly passengers, those with accessibility issues and of course those who want to carry out more complex transactions. One in six people carry out such transactions at those two stations—higher than the national average. Will the Minister meet me so that I can express my concerns, but will he also reiterate to the House that this is a consultation and that there is no done deal, and urge people to comment and give their views to the consultation?
Huw Merriman
I can give my hon. Friend that assurance. I would certainly be delighted to meet him and any other hon. and right hon. Members who wish to meet me to discuss this issue. Again, let me set out the process, which has been triggered by the train operators setting out their plans. There is a period of time— 21 days—for members of the public to respond. There is then a 35-day period for the transport groups, London TravelWatch and Transport Focus, to assess what is being said at each station. If they are not convinced, they will work with the train operator, and if that mechanism cannot reach an agreement on these matters, it will go to its ultimate stage, which is with the Secretary of State.