Oral Answers to Questions Debate
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Sarah Newton
Main Page: Sarah Newton (Conservative - Truro and Falmouth)Department Debates - View all Sarah Newton's debates with the Department for Work and Pensions
(10 years, 4 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Mike Penning
I am sure that the hon. Gentleman said that all the way through to his own Government when they brought in Atos. What the Opposition put in place when they were in government was a complete mess. We are determined to get it right. We are listening to why the tribunal judges make their decisions so that we get the decisions right earlier on.
Sarah Newton (Truro and Falmouth) (Con)
Will my hon. Friend confirm that that the Department has service level agreements with Atos and Capita that include claimant satisfaction and timeliness?
Mike Penning
Yes, we do. There is a financial penalty regime that I have every intention of implementing.