Employment and Support Allowance: Underpayments

Debate between Sarah Newton and Thangam Debbonaire

Monday 25th February 2019 Commons Chamber

[Sarah Newton]

I am grateful to my hon. Friend for raising that point and I want to reassure him and all other hon. Members. This was an official error, so the additional payment that people will get and to which they are obviously entitled—it is a back payment—is discarded for all income-related benefits, including universal credit.

[Thangam Debbonaire (Bristol West) (Lab)]

Administrative errors and other mistakes in strategy and practicality flow from values, so what is the Minister doing to inculcate into her Department a set of clear values, and to narrow the gap between operations and aspiration?

[Sarah Newton]

The hon. Lady makes a very important point about the culture of the DWP and the need to make sure that it is a learning organisation, so that people on the frontline feel empowered to escalate any errors or problems to their managers and that those managers are supported by the Department’s senior officials. I have been working closely with the permanent secretary to make sure that new approaches are brought into the Department to enable that learning culture, which ultimately will safeguard all of the often vulnerable people with whom the DWP works.

Employment and Support Allowance Underpayments

Debate between Sarah Newton and Thangam Debbonaire

Thursday 18th October 2018 Commons Chamber

[Sarah Newton]

Once we scan the cases of those who have been underpaid to see who is most likely to benefit, we write to them and give them a telephone number so that we can work with them to complete their form as quickly as possible. We of course very much welcome the support that people get from carers and other professionals to do that. There is a telephone line, and we do work very carefully and considerately to make sure that people can work with us as easily as possible.

[Thangam Debbonaire (Bristol West) (Lab)]

My constituent L has been without ESA since September 2017 and has been surviving on personal independence payments. After lodging an appeal with a sick note, he should have been put on the appeal payments rate, but he was not, despite the intervention of his support worker, until I intervened, which is not satisfactory. He is now receiving the appeal rate, but even if his appeal was successful today, he would be owed over £4,000—money he needs—and he still has no appeal date. I know the DWP staff are doing their best, but they have told my staff that L has slipped through the net. Is the system not supposed to be the net? Does the Minister think this is acceptable?

[Sarah Newton]

I clearly do not think that that case is acceptable at all. Clearly, there was a mistake there. I am pleased that the hon. Lady has been able to intervene and that the gentleman is now getting the benefit to which he is entitled. We are always working to improve our processes and our systems.

Oral Answers to Questions

Debate between Sarah Newton and Thangam Debbonaire

Monday 21st May 2018 Commons Chamber

[Sarah Newton]

My hon. Friend is a doughty champion for his constituents and it is great to see the number of people with learning difficulties or a disability starting an apprenticeship—it rose to 22,100 this year, 150 of whom are from Corby, which was a rise of 40 people on the year before. We want more employers to offer apprenticeships for disabled youngsters. The Department for Education has made adjustments to the maths and English standards and Access to Work is available.

[Thangam Debbonaire (Bristol West) (Lab)]

Would the Minister care to explain to my disabled constituent how new claim rules for Access to Work justify requiring confidential contracts of and employment information about the disabled person’s personal assistant, and how do those square with the general data protection regulation?

[Sarah Newton]

The hon. Lady raises a very specific case. Of course, I will be very pleased to look into that, but let us be clear: Access to Work is providing invaluable support. It is enabling many more people with disabilities to play their full part in our society, including work. We have recently made a number of changes that have been widely welcomed.

Drugs Policy

Debate between Sarah Newton and Thangam Debbonaire

Tuesday 18th July 2017 Commons Chamber

[Sarah Newton]

I thank the hon. Lady for her question. We need to be really clear here: we do not ban substances without an evidence base that shows that they are harmful to people’s health. The reason why we put in those protections—whether it is through the Psychoactive Substances Act 2016, or the Misuse of Drugs Act 1971—is that the evidence base clearly shows that these substances are harmful. There is no safe way that people can take these products. It would be terrible to confuse young people by saying that they can, somehow, safely take a legal high. I know how difficult it is to have these conversations with young people; I have three children in their 20s. I understand the world in which they live and the temptations with which they are faced, but that is why it is so important that we have very clear messages and effective education tools for teachers, which we are investing in now. We will be legislating to make personal, social, health and economic education statutory in schools so that every young person understands the risks of taking alcohol and drugs, which will make them more resilient and more able to resist the temptations. I have said to my own children, “If you can’t go into Boots or any other reputable pharmacist and buy something, then it will not be good for you.” It is really important that we have very simple and clear messages for young people.

[Thangam Debbonaire (Bristol West) (Lab)]

I thank the Minister for generously giving way so many times, but I must challenge her. She said a moment ago that there is such a thing as a safe level of consumption of alcohol, but that is not what the National Institute for Health and Care Excellence guidelines say. The NICE guidelines are clear and accurate: there is no safe level of consumption of alcohol. We allow it to be consumed legally and we provide information, treatment and recovery, but we do not criminalise people who are consuming alcohol. Why will she not consider the graph that I can show her—[Interruption.] No, I am not supposed to do that. Evidence is available that shows just how much more harmful alcohol is than any other drug.

[Sarah Newton]

This debate today is about the drugs strategy. I have been very generous in answering questions. We understand that there is a relationship between drugs and alcohol, but I will not be drawn into a wider debate about the current legal framework around alcohol, because we are here today to talk about our drugs policy. [Interruption.] May I just finish my point? Look, our policy is based on independent evidence, and is informed by the Advisory Council on the Misuse of Drugs. The vast majority of academic and medical research backs up our position.