"The hon. Gentleman is completely right: those who have given a lifetime of service expect and deserve better. The Cabinet Office has held Capita to account robustly, using all commercial levers. Capita has a strict end-of-June deadline. If it fails to meet that deadline, we will consider all options. With …..." Satvir Kaur - View Speech
"I met Capita’s senior leadership last Wednesday, and told them directly that their operational failures, missed targets and escalating backlog are completely unacceptable. The Cabinet Office continues to monitor performance daily to hold Capita to account robustly. Capita has until the end of June to restore the service to contractual …..." Satvir Kaur - View Speech
"My hon. Friend is absolutely right that the situation is unacceptable. If she contacts me about her constituents’ cases, I will be more than happy to take them up. As I have said, Capita has a strict deadline at the end of June. The Government have been robust in holding …..." Satvir Kaur - View Speech
"I thank my hon. Friend for his engagement on this issue, which we have spoken about several times; he is a powerful advocate for his constituents. He will understand that we are currently prioritising and focusing on immediate service recovery. If Capita fails to restore core pension functions to contractual …..." Satvir Kaur - View Speech
"My hon. Friend is right to highlight that outsourcing by default does not work, and I agree with his assessment of Capita’s unacceptable failures. Our priority remains supporting those impacted and achieving full service recovery. As I mentioned, if Capita fails to deliver on that by the end of June, …..." Satvir Kaur - View Speech
"The hon. Lady is absolutely right that the situation is completely unacceptable. I offer my support to her and her constituents in any way that I can. When I met representatives from Capita last week, they said that they want to under-promise and over-deliver. Clearly Capita has failed badly at …..." Satvir Kaur - View Speech
"of course I would be happy to meet my hon. Friend to discuss that matter. We will be launching the national school of government, which will ensure that we have a civil service fit for purpose, not only for the current challenges but for the challenges of the future...." Satvir Kaur - View Speech
"I would like to update the House that today the Government have published the Public Sector Fraud Authority’s civil penalties code of practice, associated with the Public Authorities (Fraud, Error and Recovery) Act 2025, as stipulated by Section 63 of the Act.
"Departments are responsible for setting their own performance plans, subject to centrally set performance management frameworks. This Government are focused on a high-performing civil service, which is why we have recently announced changes to the senior civil service performance system that will see the performance of top civil servants linked …..." Satvir Kaur - View Speech
"I think it is ironic that Opposition Members complain about civil servants but did nothing when they were in power. Instead, this Government are updating the performance management framework, incentivising those who deliver and tackling underperformance as soon as it arises. To do this, we are changing the rules to …..." Satvir Kaur - View Speech