Simon Hoare
Main Page: Simon Hoare (Conservative - North Dorset)Department Debates - View all Simon Hoare's debates with the Home Office
(6 years ago)
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Amber Rudd
That is a very fair question. I recognise that there needs to be a cultural change in the Home Office’s approach to individuals. There are two steps I have taken immediately that will be coming into place. One will be a contact centre in July. The hon. Lady will know from experience that it is difficult to phone up to get advice. Everybody thinks they have to get legal advice. We will put the phone advice in place. I will also put in place 50 senior caseworkers, so that when junior caseworkers might think they need to make a certain decision, they will be able to refer up to a senior caseworker who has more discretion. Those two elements will be an important start in addressing her particular concern.
Simon Hoare (North Dorset) (Con)
Having raised the issue of compensation with my right hon. Friend the Home Secretary in the urgent question last week, may I say how much I welcome what she has added to that today? That will be welcomed across the House. Can she confirm two things? First, can she confirm that the telephone lines she referenced will be free for those who use them? Secondly, as some Opposition Members seem to be trying to rewrite the pages of history, can she confirm that the phrase emanating from the Home Office of creating a “hostile environment” for illegals was created under the last Labour Government?
Amber Rudd
My hon. Friend is absolutely right; the phrase “hostile environment” was used, I think, by two former Labour Home Secretaries. I welcome his point about compensation, and he is right that there will be no charge for the individuals who call these lines. That is an important part of making sure that people do not feel there is any barrier between them and the help and support and the papers that I want to make sure they get.