Royal Mail: Performance

Stuart Anderson Excerpts

Wednesday 21st October 2026 Westminster Hall

[Sorcha Eastwood]

I absolutely do. That is an extremely distressing and poignant example. In Northern Ireland, confidential mail matters. Local groups supporting vulnerable people tell me that they are deeply concerned about letters ending up at the wrong address. A letter in the wrong hands in Northern Ireland can put people in real danger.

Businesses are hurting too. In my constituency of Lagan Valley, we have a fantastic local business called the Pie Shop—it sells pies. It recently had a chance to bid for a contract that would see its products stocked in Harrods and whose commercial value it would be virtually impossible to estimate. But due to the Royal Mail delays, it missed the deadline to participate in the trial and it lost that—a huge blow to that small business. That will be replicated right across the UK.

The real-life impacts of this failing service have been mentioned. A woman recently wrote to me and said that a handwritten card marking the anniversary of her mother’s death took nine days to arrive. For her, that was not minor; it was another blow on a day that was already hard. A sympathy letter, a birthday note or a Christmas card: these are careful, deliberate actions that we make to say, “I care about you. You matter. I love you. You aren’t alone.” When the post fails, that is what goes missing.

[Stuart Anderson (South Shropshire) (Con)]

I thank the hon. Member for securing this important debate. I held a similar one earlier this year on 4 February, in which I raised issues regarding Royal Mail, particularly with respect to the WV15 and WV16 postcodes in my constituency, where people are waiting for two, three and sometimes four weeks to receive mail. Does she agree that that situation is completely unacceptable and must change, because my constituents, like many other people, feel that they really do not matter to Royal Mail?

[Sorcha Eastwood]

Indeed. I thank the hon. Member for his work on this subject to date—it is very much valued and appreciated by all of us in this House—and I think that he has just illustrated the point perfectly.

We have had the discussion and the debate around which items matter in terms of Royal Mail’s service. Parcels still manage to turn up on time and online orders arrive straight away, while letters sit in sorting offices. Everyone can see what Royal Mail is prioritising.