Oral Answers to Questions

Debate between Susan Elan Jones and Jenny Willott

Thursday 6th March 2014 Commons Chamber

[Susan Elan Jones (Clwyd South) (Lab)]

16. What recent assessment he has made of the number of complaints and the level of consumer detriment relating to estate agents’ practices in England and Wales.

[The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Jenny Willott)]

Citizens Advice received 2,831 calls on issues concerning estate agents from February 2013 to January 2014. The Office of Fair Trading investigated 114 complaints against estate agents from April 2013 to October 2013. Trading Standards continues to carry out enforcement activity against rogue estate agents. From 1 April, the Competition and Markets Authority will work with other consumer bodies to monitor the level of detriment relating to estate agents’ practices.

[Jenny Willott]

This particular issue has not been raised with me, but I am happy to take it up with the enforcement authorities and the two redress schemes. I will ask the Office of Fair Trading and the CMA to consider the matter on behalf of the right hon. Gentleman.

[Susan Elan Jones]

There is no doubt that there are good estate agents out there as well as bad estate agents, but it is surely a very bad practice when both buyers and sellers are charged a fee for the same property. Will the Minister condemn the practice?