Royal Mail: Performance

Tahir Ali Excerpts

Wednesday 21st October 2026 Westminster Hall

[Sorcha Eastwood]

Hear, hear—I thank the hon. Member for that intervention. In all honesty, I was reluctant today to say that Royal Mail was continuing not to engage with me; I felt that it was gaslighting and I was scared to mention that. It did manage to meet some of my colleagues in Northern Ireland at a local level, which I thought was generous. However, this matter is a reserved matter, it does sit within this House, and I think that right hon. and hon. Members, including Front Benchers, have gone an awfully long way to accommodate Royal Mail when, as the hon. Member has just said, its representatives should be presenting themselves in this House, not the other way around.

I want to turn now to the posties. I declare an interest: my stepdad was a postman many years ago in Sheffield, and he has permanent back problems as a result. I think many people underestimate just how difficult a job that was, at any time. But now? I dread to think about the stress and pressure that those posties are under.

[Tahir Ali (Birmingham Hall Green and Moseley) (Lab)]

Before joining Parliament in 2019, I had 22 years of service with Royal Mail as an engineer, and I can tell the hon. Lady that working conditions were in decline then. We now hear that more than 400 postal workers are leaving the business every week. That is due to workload and working conditions. A two-tier workforce cannot work for any organisation; the workforce need to be rewarded accordingly. Does the hon. Lady agree?

[Sorcha Eastwood]

I absolutely agree with the hon. Member. I really feel that he has hit upon the crux of the matter here. We are being told that Royal Mail has identified issues that it is now trying to rectify through recruitment and so on, but if people already know that the workers holding up this once-great British institution are being treated in the way that they are, that will not be an advertisement for anybody to work for that organisation. That troubles me.

Our postal workers are not the problem. Our posties are doing their absolute best to hold things together but, as has just been highlighted, they are leaving in their droves.

--- Later in debate ---

[Sorcha Eastwood]

I wholeheartedly agree. Royal Mail says quality is improving, believe it or not. To be fair, recent quarterly figures showed a slight pick-up, but it has not met its annual delivery targets in six years. My constituents do not read quarterly reports; they rely on social media to see whether the postie is coming. It is a completely unacceptable situation. We also hear that stamp prices keep going up. Citizens Advice suggested capping stamp prices if delivery targets are not met. It is a simple rule: if you don’t deliver the service, you can’t raise your prices. Will the Government back that plan?

Who is supposed to fix this issue? Ofcom, as we have heard, has fined Royal Mail more than £37 million in three years. If fines changed behaviour, things would be fixed by now. Even Ofcom says that

“persistent failure…may raise…fundamental questions about the long-term provision of the universal service”.

I agree. We are at that point. As the BIST Committee Chair, the right hon. Member for Birmingham Hodge Hill and Solihull North, put it, the current position

“leaves unanswered who will take responsibility for identifying and closing the gaps in postal regulation”.

Ofcom points to the Government, the Government point at Ofcom and the post sits in the delivery office. The BIST Committee gave Royal Mail and Ofcom until 22 November to show real improvement. If they do not, the Secretary of State should consult on changing Ofcom’s powers.

[Tahir Ali]

Would the hon. Lady agree that Ofcom needs further powers to bring about the change that is necessary, because it is limited in what it can do? For the record, Ms Lewell, I worked at Royal Mail for 30 years, not 22.

[Sorcha Eastwood]

That is a real question that we must seriously investigate. I am sure that other right hon. and hon. Members across the House would attest to wanting further robust mechanisms to challenge many of Ofcom’s other remits successfully. I wonder whether the Minister will commit today to consult on changing Ofcom’s powers.

Finally, I turn to the bigger picture. As we have heard from right hon. and hon. Members in the debate, this issue is about much more than just simply Royal Mail and letters. For the first time in its 500-year history, Royal Mail is owned by an overseas company—the highly profitable EP Group. The Government approved the takeover, but serious questions remain about our sovereignty. Royal Mail is a British institution. It delivers to every address in the UK for the same price, whether to a farm in Northern Ireland, a flat in Cardiff or a college in Scotland. It is as much critical infrastructure as any road or cable. When it was privatised in 2013, we were promised better service and investment. Instead, we have had six years of missed targets. A company unanswerable to its owners will always be tempted to favour its most profitable work. The universal service obligation is meant to guard against that.

Fines have not been enough. Other countries subsidise their postal providers or bring them into public ownership, as Ofcom notes. I go further here than the Committee has, but I believe it is time to review Royal Mail’s ownership and governance, so that the universal service obligation is protected in the public interest.

I ask the House: who do we want to be as a society? Do we want to be a country that can no longer promise that a card will reach a grieving daughter, or a hospital letter will reach a patient? Or do we want to be a country that treats the post as what it has always been—a promise to every address— and protects it?

As I said earlier, this is about more than just letters. What are we as a country, if we can no longer rely upon a service that is nearly as old as time itself? Given current geopolitical instability, it would also be remiss of me not to put on the record the grave concerns that I have about critical national infrastructure being owned overseas, rather than in our own country.

For my final requests, I am asking the Government for four things. First, will the Government consult on changing Ofcom’s powers, if service has not improved by the Committee’s 22 November deadline? Secondly, will the Government consider linking stamp prices to delivery performance, as Citizens Advice has proposed? Thirdly, what guarantees do we have for Christmas deliveries this year? Fourthly, and finally, will the Government review Royal Mail’s ownership model, to protect the universal service for the long term?

The public hold up their end of the bargain: they buy the stamps, post letters in time and wait. The system is letting them down. My constituents want to trust the post again. The Government, Ofcom and Royal Mail all have the power to put that right, and this Christmas is the time to show it.