Social Workers

Tim Loughton Excerpts

Tuesday 13th March 2018 Westminster Hall

[Alex Burghart]

I think for the people in this room, every day is national social worker day. I am sure we celebrate the work they do in our daily lives and in our jobs.

[Tim Loughton (East Worthing and Shoreham) (Con)]

On that point, I do not think we have a social worker day, but, as patron of the Social Worker of the Year awards, I inform the hon. Member for Livingston (Hannah Bardell) that this coming Thursday there will be a reception on the Terrace for all the winners, and she is more than welcome to come along, meet them and pay her tribute in person.

[Alex Burghart]

Unbeknown to us, national social worker day is later this week—what we have achieved in the debate already! Most of my remarks will be confined to children’s social work as it is the area that I know best. That is in no way to denigrate the extraordinary work that adult social workers do. Indeed, on Friday I was with some of the adult social workers in Essex, who were absolutely impressive in their determination to make things better for local people. They were full of new ideas—they have developed an interesting new programme to support newly qualified social workers, which had seen recruitment increase substantially—and I am pleased to know that vulnerable adults and elderly people in my constituency can rely on them.

As I said, I came to this subject relatively recently in my career, and I did so by accident. I had started out working on education, and through good fortune and strange circumstances I ended up working for my hon. Friend the Member for East Worthing and Shoreham (Tim Loughton), who has graced us with his presence. That was back in 2008, and at that time social workers were in particularly difficult circumstances. Their public reputation had taken a hammering following the Victoria Climbié case and soon after I started that job the awful case of Peter Connelly—Baby P—broke in the newspapers. Very unfairly, for a while social workers alone took the blame for the mistakes made in those cases. It was symptomatic of a society and a news environment that did not understand child protection in the round and was searching for the easiest scapegoats.

By the time I joined my hon. Friend—my then boss—he had already written what turned out to be a seminal paper, called “No More Blame Game,” which sought to set aside the myths that had grown up in the public imagination and to give social workers the respect, training, resources and professional autonomy they needed to do their job properly. It was my great pleasure to work alongside him and at the Department for Education in those next few years to see that programme bear fruit. The most substantial part of it was the Munro review of child protection, which was launched in 2010 and reported in 2011. It intended to put a renewed focus on frontline social work—not on national statutory guidance or defensive systems designed to protect organisations from reputational damage, but on the frontline experience of the children being helped by a professional social work body.

--- Later in debate ---

[Tim Loughton (East Worthing and Shoreham) (Con)]

I had not intended to speak, but such has been the eloquence of my hon. Friend the Member for Brentwood and Ongar (Alex Burghart) that I feel impelled to complement his wise words. I first declare my interest in the Register of Members’ Financial Interests, and I repeat my interest as a patron of the Social Worker of the Year awards, as is the shadow Minister, the hon. Member for South Shields (Mrs Lewell-Buck).

I congratulate my hon. Friend on securing this debate on what is an unfashionable subject that we hear little of in this place—that has been a problem for many years. Not only was he well-schooled when he arrived here 10 years ago, but his experience then included, as he has mentioned, his time working as an essential part of the Munro review, before moving on to Barnardo’s and then becoming the deputy Children’s Commissioner. He has vast experience, which he has already brought to bear in his short time in this place. I am glad that he has done so again today.

My hon. Friend mentioned social workers as the fifth emergency service. We used to refer to them as the fourth emergency service—we do not want to downplay them. Their difference from the other emergency services is that they are damned if they do and damned if they don’t. Too often, they are subject to tabloid newspaper headlines that complain if they have the temerity to step in and take a child into care, particularly if the child is from a middle-class family who one would not expect to face action. They are damned if they do not step in early enough and take a child into care who subsequently becomes a Baby P, a Victoria Climbié or one of the many other high-profile cases, which are just the tip of the iceberg.

I am sure the Minister sees this now, but in my previous role as Children’s Minister, the most depressing start to the week was going through an audit of the new cases of severe child abuse and child fatalities that had come in during the previous week and what progress they had made in the courts or whatever. I am afraid that the cases we saw in the headlines were just a fraction of what was going on, day in, day out. I think the situation is better, but there are still, and always will be, people who do terrible things to vulnerable children. Too often, it is only social workers who stand between those people and the welfare—indeed, the lives—of those children.

I am glad that my hon. Friend mentioned “No More Blame Game”, which was a really important piece of work back in 2007, before the whole Baby P issue blew up. It was all about trusting social workers, rather than just pointing the finger of blame, as I am afraid had been the default position of too many people in positions of responsibility. Time and again, I found myself reminding people, during media interviews and elsewhere, that it was not the social worker who killed that child. It was the parents, carers or others close to that child who actually did the damage. The social workers desperately tried to avoid that.

The job of the social worker is to try to detect early where a child is vulnerable and to try to make a judgment about an appropriate intervention. It is not a science. That is why one of my big mantras regarding social workers was that I wanted to give them the power and the confidence to make a mistake. There had been numerous child protection Bills since the Victoria Climbié case, and all were exceedingly well-intentioned, but their net result was to add to the rulebook—to add more regulations. By 2010, the “Working Together” manual ran to something like 760 pages.

Unison revealed that social workers were spending more than 80% of their time in front of computers filling in process forms, rather than spending time face-to-face with those children. The net result was that they were constantly ticking boxes to comply with the rules, rather than using their gut instinct, their judgment and their training and professionalism to say, “Something isn’t quite right here. I’m going to step in and do something.” Occasionally, they will be wrong—as I say, it is not a science—but usually the decent social workers, as the vast majority are, will be right to do so. However, they lacked the confidence to step in because it was all about following the rulebook and ticking the boxes. That was a huge problem with the profession that caused them to lose confidence in doing the professional job that we wanted them to do.

Our review back in 2007 was an important start in saying that we need to trust social workers. We first flagged up the need to have a chief social worker to give the whole profession gravitas—a public face; somebody who was trusted—and to make sure that social worker training was integrated with other training as well. Some of the best safeguarding I have seen is when a social worker is sat next to a GP, who is sat next to a teacher, who is sat next to a police officer, in the same room, being taught from the same manual. Hot-desking is now often the favoured way forward in children’s centres and other multi-agency safeguarding hubs, which is absolutely right.

The Munro review was important. It was the first Department for Education review launched by the new Government in 2010. It was nothing to do with education; it was actually all about child protection and social work, which was not a fashionable subject in those days. The Munro review—Eileen Munro’s work was outstanding and respected, I think on all sides politically, and certainly throughout the profession—was all about how we peeled back some of the rules that were standing in the way of allowing social workers to get on with their job and use their professionalism and instincts to make the right judgments. It was a really important review.

My hon. Friend referred to children in need. It has been estimated that the cost of child neglect each and every year in this country is some £15 billion. That is £15 billion for not getting things right. Just think what we could achieve if a fraction of that were spent on prevention and ensuring that neglect became a thing of the past, or certainly a much more minority occupation. The Munro report was therefore very important.

The rewriting of the “Working Together” document, which was slimmed down from more than 750 pages to below 100, was also very important, because it set out the basic principles and then said to the social worker, “That is what you need to achieve. Now go out and do it. Use your professional talents to decide how you execute it in individual cases and, above all, spend time snooping around. Go into people’s homes. See people face to face. Eyeball those whom you suspect may be up to no good. Speak to the children—get the child’s voice and the child’s view on this.” That was so important.

It is also important that politicians and civil servants should have experience of that. I spent a year back in 2011 being a social worker in Stockport. I was going out on cases with real social workers—and gosh, they took me to some of their most challenging cases to see it like it is. My hon. Friend mentioned the former director of children’s services in Harrow, one of the most outstanding directors of children’s services that we had, who each week would take a group of children in the care of Harrow Borough out bowling and engage with them and hear from them exactly what was going on. In the Department for Education, we set up four panels of children: one of foster-children, one of children in residential homes, one of recent care leavers and one of children who had been adopted. They came along and told us, without the carers, managers and officials there, what was actually going on. That is where I learnt some of my best information, as I did by going out with social workers on patrol, without directors and managers—their bosses. That is very important. I think and hope that in that time we re-established some of the credentials and confidence in social workers.

Alas, there is still a lot to do. Money has been protected for child safeguarding, but clearly, financial pressures are considerable at the moment. The number of children coming into the care system has continued to rise. That may be a good thing. I do not know whether we are taking too many or too few children into care. What I am concerned about is that we are taking the right children into care, at the right time, and looking after them properly once they are in the care of the state.

[Alex Cunningham]

I have a friend who has a leading role on a safeguarding board. She tells me that the workload has increased, particularly as there have been more case reviews and, because more children have been dying, there have had to be specific inquiries. The work is tremendously resource-intensive. Is the hon. Gentleman convinced that there are sufficient resources for people to do that work effectively?

[Tim Loughton]

There will never be enough resources for social work, as with so many things. Adult social care also faces serious challenges.

[Alex Cunningham]

Priorities.

[Tim Loughton]

It is a question of priorities and of intervening at the appropriate time; that is why I was a big fan of the early intervention fund, which was set up in the Department for Education. However, getting things wrong is the most costly outcome of the lot, and previously an awful lot of money was being wasted on the system and constraining social workers, rather than letting them get on with their job. The consequence was huge vacancy rates, too many locums filling the places and a lack of continuity, and the cost was that much more. The most costly thing of all was when things went really wrong, as they did with Baby P, Victoria Climbié and the other high-profile cases. The cost of putting that right was considerable, so it is a false economy not to be doing the things to which we have referred.

The all-party parliamentary group for children, which I have the privilege to co-chair, produced a report on the state of children’s social care last year, and we are doing an update on that. What it showed, above everything, was huge disparities between outcomes and experiences in different parts of the country. For example, a child in Blackpool has a 166-in-10,000 chance of being in the care system, while an equivalent child in Richmond in London has only a 30-in-10,000 chance. Richmond and Blackpool are very different places, but are they so different that more children get taken into care? We found huge differentials around the country on a whole range of thresholds, and we desperately need to learn from that. We need to learn from social workers why those different experiences and outcomes are happening.

At the end of the day, I found that those of our failing children’s services departments—we have a large number in special measures at the moment—that were turned around most effectively were not those with some new structure, process, trust or whatever imposed on them, but those where an inspirational leader, director of children’s services, went in and trusted his or her staff. And ultimately, many of the successful, recovering children’s services authorities came through with the majority of the social workers they had started with.

I remember that one director of children’s services who gave evidence to our inquiry said that he went into the county, got his social workers together and said to them, “Name all your cases.” When it got up to about 15 or 16, they could not remember the others, so he said, “Well, that’s probably about the case load you should have, isn’t it?” and that was what he put into effect. It is now one of the best-performing—I will not name it—children’s services departments in the country and is spreading that good practice to other counties and authorities around the country.

It is not rocket science, but it would be much more difficult without the dedicated social workers whom we have in this country. We do not value them enough—I think we value them more than we did—which is why it is essential, when we have opportunities such as this, that we say thank you to social workers for the outstanding job they do despite all the challenges they face every day.

[Mr Philip Hollobone (in the Chair)]

If the Minister starts his remarks at 5.17 pm and I split the time between now and then, that gives both Opposition spokespeople five minutes each. I will set the clock to assist them to achieve that task.