Oral Answers to Questions

Tom Collins Excerpts

Monday 29th June 2026 Commons Chamber

[Andrew Western]

If the hon. Gentleman has specific concerns about how benefits are being administered and fraud is being investigated through the powers of the Scottish Parliament, I would very much appreciate it if he could write to me. In some instances, the way in which the Department and our Scottish Government counterparts will be investigating fraud means that we are now teed up to intervene at an earlier stage, where a number of the issues can be less serious. We can detect and act at a much earlier stage. That is beneficial in reducing fraud and for claimants.

[Tom Collins (Worcester) (Lab)]

T1. If he will make a statement on his departmental responsibilities.

[The Secretary of State for Work and Pensions (Pat McFadden)]

Since our last DWP questions, both Alan Milburn and the Pensions Commission have published their respective interim reports on young people and on the current state of saving for retirement. I look forward to receiving their final reports later in the year. Earlier this month, I visited the Netherlands to see the impressive work of the Dutch Government to ensure that youth inactivity is a last resort, and I think there is much that we can learn. Finally, I put on record my thanks and best wishes to Sir Peter Schofield, the outgoing permanent secretary of the Department. He leaves after more than eight years at the helm of the DWP. I look forward to working with his successor, Dame Sarah Healey, who will be joining us as the new permanent secretary shortly.

[Tom Collins]

This Government have set out to change culture across the DWP in order to make it far more focused on people, not faceless processes. However, in my constituency of Worcester, people are finding that when DWP services have made mistakes, the reaction continues to be delay, denial and sometimes outright refusal to fix errors. What is the Secretary of State doing to improve the attitudes, values and approaches of frontline client-facing services?

[Pat McFadden]

It is important to treat customers properly and fairly and to remember that the DWP deals with some of the most vulnerable people in society. The Department takes safeguarding seriously. We have increased training, particularly for those involved in health assessments. If there are specific cases that my hon. Friend wishes to draw to my attention, I encourage him to provide me with the details.

Milburn Review: Interim Report

Tom Collins Excerpts

Tuesday 2nd June 2026 Commons Chamber

[Andrew Western]

I absolutely agree. That is significant Government investment that presents a significant opportunity to do just as my hon. Friend suggests.

[Tom Collins (Worcester) (Lab)]

The report identifies the importance of the home learning environment, a dry term that recognises that children do not grow up in isolation but are in rich relationships, and that parental skills, parental relationships and secure attachment all matter. As chair of the all-party parliamentary group on family hubs, I am pleased that the Minister has mentioned the Government’s investment in family hubs. With the new guidance, they are set to be a rich network of partnerships to support families. Does he agree that that should be cause for us to double down on our plans to roll them out quickly and successfully?

[Andrew Western]

I agree, but my hon. Friend will appreciate that the Department for Education lead on family hubs.

Community and Third Sector Organisations: Employment

Tom Collins Excerpts

Monday 10th February 2025 Commons Chamber

[Alison McGovern]

It is testament to the importance of this issue, and to how strongly Members feel about tackling unemployment in their constituencies and working across and in partnership with community groups, that so many have stayed for the Adjournment in order to make detailed points, as my hon. Friend has, on a matter that is the biggest challenge in some constituencies. I thank him for bringing that expertise and hope that we can continue this conversation as the DWP moves forward with our change programme.

As I was saying, the challenge is great. We need a totally different approach and much more local collaboration. That is why our “Get Britain Working” plan sets out three major reforms. The first is creating a new jobs and careers service that will test, trial and develop different ways of working to get much closer to communities. We are already seeing work coaches take their role out into communities to connect with people where they are, using the expertise of local community groups. We have also set up a number of trailblazers, including in the west midlands, to collaborate with the NHS and other organisations to give young people and those who are out of work because of ill health the support they need to get back into work, develop their talents and take up the opportunities on offer.

I know that we will not do that without better support for employers. That is one of the reasons I was so heartened to have a conversation in Erdington about the different employers and opportunities in Birmingham and across the midlands, and about ensuring that the DWP plays its role in serving employers better and getting the best-quality roles into jobcentres so that they are available to people who might otherwise be overlooked. That has been a crucial part of the north Birmingham economic recovery board, about which I learned, and it is a great example of how local leaders can take action, through work with employers, to get to the heart of unemployment and inequality.

I will respond to one point raised by my hon. Friend the Member for York Central (Rachael Maskell) about enabling community groups and third sector organisations to test the efficacy of their work. She comes from the great social research city of York, so there is nobody better to make that point. Organisations can use the DWP’s data lab to establish the effectiveness of their employment programme. I encourage third sector organisations, charities and beyond to work with us to get to the heart of how we can effectively support people into work and into better work.

[Tom Collins (Worcester) (Lab)]

I am encouraged by the collaborative approach that the Minister is describing. Business and the third sector have demonstrated the power of an approach that involves just beginning and focusing on the person—the end user—and then iterating rapidly. That responsive, agile approach is really effective. Does she agree that the Government need to adopt that approach more and more as we try to address these big challenges?