Asked by: Valerie Vaz (Labour - Walsall South)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, if he will make an assessment of the adequacy of the services provided by Eaves Energy Solutions Ltd in providing works funded by the public purse under the Green Homes Grant voucher scheme; and what assessment he has made of the (a) adequacy and (b) value for money of energy improvement works more broadly to homes under that scheme.
Answered by Graham Stuart
Under the Green Homes Grant voucher scheme, installers were TrustMark-registered, MCS-certified for heat and PAS-certified for energy efficiency, therefore thoroughly vetted against trading practices. Installers regularly had their work inspected to ensure quality. The scheme monitored quotes provided by installers to prevent over-charging and robust counter-fraud measures were built into the scheme.
Interim findings from the scheme evaluation, including on installation quality and initial assessment of value for money, were published in January 2023. The final evaluation will be published Summer/Autumn 2023.
Constituents should raise complaints regarding an installation directly with their installer. If their issues are not resolved, further information can be found here: https://www.trustmark.org.uk/homeowners/if-things-go-wrong.