Oral Answers to Questions

Vicky Foxcroft Excerpts

Monday 18th March 2024 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[Vicky Foxcroft (Lewisham, Deptford) (Lab)]

The Department for Work and Pensions has a staggering 288,000 outstanding PIP claims. The average clearance time is currently 15 weeks. People are waiting almost four months for a decision, which can have a significant impact on physical and mental health. What is the Minister doing to improve clearance times, so that people are not left in limbo, worrying about whether they can afford the extra costs associated with their disability or long-term health condition? The Government urgently need to get a grip.

[Mims Davies]

Claimants’ satisfaction has remained above the service level of 90% or higher as of the three-month average that began in September 2016. The end- to-end clearance time from registration to a decision being made is currently 15 weeks, which has been reduced from 26 weeks in August 2021. [Interruption.] The hon. Lady asked very gently what we are doing. We have multi-channel assessments and I am engaging regularly with my officials twice a month to ensure that we are assessing the queues and the delays and, as I said at the start of this question, that we are treating everybody individually and in a tailored and suitable way.