Ofcom

Debate between Vikki Slade and Julie Minns

Thursday 29th October 2026 Westminster Hall

[Vikki Slade]

I will share a similar tale of the failure to sort out a problem. In August, the village of Bloxworth, which has only about 80 houses and has poor mobile signal, no bus and no shop, was cut off completely when a tree took down their BT Openreach infrastructure. Despite allegedly having a 48-hour service standard, the repair took more than a week to complete. Residents were not even contacted and were later told that they should have been contacted by their individual provider, which is ridiculous. When the water goes down, the water board is responsible and when the electric goes down, it is the infrastructure provider—Scottish and Southern Energy in our area—that is responsible, not OVO or Octopus or whoever provides the electricity. In a data age, with resilience being much of the Government’s focus, it is utterly ridiculous that the main provider of infrastructure is allowed to pass on the responsibility and not communicate. It is somewhat ironic that when the communication goes down, there is radio silence.

[Ms Julie Minns (Carlisle) (Lab)]

The hon. Lady makes a powerful point about villages. In my constituency, a number of villages do not have a shop or a bus, and so on, but they did have the public switched telephone network. Ofcom has overseen the switch-off of that old copper network infrastructure, but it has not placed an obligation on Openreach to communicate with the people who are losing their telephony. Does she agree that it is not too late in the day for Ofcom to put Openreach on the hook for communicating with people who are about to lose their copper network?

[Vikki Slade]

I am glad that the hon. Lady intervened because that is apparently the root of the problem with my church. BT Openreach sent out an installer who was able to deal only with copper, but that is all being turned off in January, so he went away again. They came back and said, “You need someone with fibre,” and then they came back and said, “Oh, the pole’s not good enough. You need to replace the pole, but you have to pay for it.” The requirement to have fibre is because of the BT Openreach plan to turn off the PSTN and go on to the Voice over Internet Protocol, yet BT Openreach demands that the customers pay the costs because it has not prepared for that. You could not make it up.

Are we still on track to turn the PSTN off in January, and what consideration has been given to those people who are still on the emergency systems? What will be done to make sure that BT Openreach is not passing on unfair costs to people who did not ask for that change in the first place? On resilience, what are the Minister and her team doing with Ofcom to ensure that the issue of communication is included in the plan for national resilience, and how is Ofcom holding the telephone companies to account when they pass on the costs?

I could not possibly complete a debate about Ofcom without mentioning the post. I am aware that there have been two recent debates on the subject and I would be here for as long as it takes my residents to get their post if I shared every story with the Minister, but I must repeat the comments made by the right hon. Member for Birmingham Hodge Hill and Solihull North (Liam Byrne) at the end of Monday’s debate. As chair of the Business, Innovation, Science and Trade Committee, he talked about giving Ofcom until November to show that it is improving its performance.

My residents tell me time and again about the length of time between their deliveries and how, miraculously, when someone on their street goes down to the delivery office to challenge the missing mail, bundles turn up in elastic bands. It is simply not credible that they all turned up on that very day. When I write to Royal Mail about this, I, and I am sure hon. Members alike, get a templated reply that basically feels like gaslighting. It never answers the question. I know, because I have spent a couple of shifts down at the sorting office, that local sorting offices have to tell their regional offices which frames did not get delivered. They have to report when vehicles break down or staff do not turn up for shifts. Royal Mail has the data about why that post is not being delivered; it just chooses not to share it with us or its customers. My question is, is it sharing it with Ofcom?