Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many local authorities his Department consulted during the review of local welfare assistance schemes.
Answered by Steve Webb
We consulted all 150 local authorities that received funding. A questionnaire was sent to them. We received 106 replies. This was followed up with in-depth interviews with twelve local authorities from across the country. The “Local welfare provision review”, published on 5th November 2014, is available in the House Library, as well as on the Gov.uk website.
Local welfare provision review - Publications - GOV.UK
Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for backlogs of medical assessments for personal independence payments.
Answered by Mike Penning
We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.
As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.
Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.
Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.
As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.
The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.
Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to address backlogs of medical assessments for personal independence payments.
Answered by Mike Penning
We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.
As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.
Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.
Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.
As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.
The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.
Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what time limit he has set for medical assessments for personal independence payments.
Answered by Mike Penning
We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.
As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.
Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.
Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.
As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.
The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.
Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what compensation is available to those suffering financial hardship as a result of failure to carry out assessments for personal independence payments in a timely manner.
Answered by Mike Penning
We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.
As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.
Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.
Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.
As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.
The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.
Asked by: Yasmin Qureshi (Labour - Bolton South East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what plans he has to penalise companies who have failed to carry out medical assessments for personal independence payments in a timely manner.
Answered by Mike Penning
We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.
As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.
Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.
Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.
As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.
The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.