Home Affairs

Debate between Yvette Cooper and Brian H. Donohoe

Tuesday 10th June 2014 Commons Chamber

[Yvette Cooper]

I must tell the hon. Gentleman that, unfortunately, public concern about immigration is much higher now than it was at the time of the general election. I hope that he will apologise to his constituents for backing a net migration target and promising that it would be met by the time of the next general election, but utterly failing to meet it.

The Government are not setting out the practical things that they could do. For example, they could stop agencies recruiting only from abroad, close loopholes in the minimum wage, go much further on unfair zero-hours contracts and make serious exploitation a crime. All those are things that the Government could do.

In response to my hon. Friends’ questions, the Home Secretary commented about the Passport Office, but I must say that her answers were incredibly complacent and simply do not reflect the experience of MPs right across the country. She claimed that all the targets are being met. From what she said, we would think that everything was absolutely fine. Tell that to James Bowness from Cumbria, who nearly missed his chance to qualify for the Commonwealth games because his passport did not arrive in time; pensioner Eileen Shepherd from Darlington, who missed her dream cruise because her passport did not arrive; or the Vernon family from Coventry, who missed their first family holiday abroad. They all applied in time, but the Passport Office let them down.

[Mr Donohoe]

One of the problems faced by Members of Parliament and their staff is that when they phone the ministerial hotlines, they do not get an answer for two or three days, and when they do it is incomprehensible and does not help them with the particular case.

[Yvette Cooper]

My hon. Friend is right. Many of us have had the experience of trying to ensure that our constituents get their passports in time to go on the holiday that they have put all their savings into, or to go on a business trip abroad. We are told that there is a backlog of 500,000 cases. We all know that people are now in a state of panic and, for fear of losing their money, are putting extra money in to pay for fast-track services or rushing across the country to Durham or elsewhere to pick up their passport.