Close your eyes and pretend you couldn't get off a train. The doors are closing, no one is around to help you and you fear you'll end up miles from home. Currently this happens to disabled passengers every single day, with 1 in 10 assistance requests not working.
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The Government should include reducing the number of failed assistance requests as a condition for maintaining and awarding franchises (by improving processes & communication, staff training & data collection). The Government and franchise holders should fund greater investment in level access & automatic ramps.
MerseyRail are soon to achieve level access - this is the standard that the whole of the UK should reach. Disabled people have to right to be confident in public transport.