Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether he can provide a summary of patient satisfaction scores for GP surgeries in England for the latest year by (a) those surgeries which have fully implemented the digital front door and (b) those which have not.

The latest figures from the Office for National Statistics’ Health Insight Survey, of September 2025, show that patient satisfaction is on the rise for the first time in a decade. 73% found it easy to contact their general practice (GP), up from 60% last year

The latest GP Patient Survey data was published in July 2025, before the implementation of the contract changes to online access in October 2025. The Health Insight Survey, which also gathers information on patient satisfaction, does not report at the individual practice level. As a result, current patient satisfaction figures do not yet reflect the impact of increased online access.