Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps her Department is taking to reduce delays in reinstating driving licences following medical clearance.

The Driver and Vehicle Licensing Agency (DVLA) aims to process all applications as quickly as possible. However, driving licence applications where a medical condition(s) must be investigated before a licence can be issued can take longer as they vary widely in complexity and the DVLA is often reliant on information from third parties, including medical professionals, before a licence can be issued.

The DVLA is currently rolling out a new casework system, scheduled to be operational in March 2026, which is expected to deliver significant improvements to the services provided to drivers with medical conditions. When fully implemented, this will provide improved turnaround times, increased capacity, increased automation, higher levels of digital functionality and increased digital communication. To reduce call waiting times and to support customers, the DVLA is also increasing staffing levels in its contact centre.

Applicants renewing an existing licence may be able to continue driving while their application is being processed, providing the driver can meet specific criteria. More information on this can be found at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1180997/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf.