Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, when he plans to respond to the letter of 24 October 2025 from the hon. Member for Lewisham North.

We apologise for the delay in responding to this case. A reply was issued on 27 January 2026.

MP casework is handled by the Department’s complaints and correspondence teams as a priority, with a target response time of 15 working days. However, increased volumes of complaints and a rise in more complex cases have led to some delays. To address this, the Department has recruited additional staff to improve the timeliness and efficiency of responses.